Closing Date (MM/DD/YYYY): 10/13/2026 Worker Type: Permanent Language(s) Required: English Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position) : $83,040 - $112,340 Why FCC? At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs We build strong relationships, share knowledge and support the people who feed the world Learning and development opportunities to help you thrive How you’ll make an impact As a Customer Service Centre Specialist, you’ll be a trusted subject matter expert, coach and change champion for FCC’s Customer Service Centre. You’ll provide guidance on lending policies, processes and best practices while leading initiatives that strengthen employee capability, improve operational efficiency and enhance the customer experience. You’ll be part of a team that supports learning, quality assurance and continuous improvement across the Customer Service Centre.

Working closely with leaders, onboarding teams and cross-functional partners, you’ll help ensure employees have the tools, knowledge and support needed to deliver exceptional service and sound lending decisions. If you’re passionate about developing people, improving processes and delivering exceptional customer outcomes, this could be the role for you.



Provide expertise and guidance on lending policies, procedures and best practices Coach, mentor and develop employees through training and ongoing support Review loan and call quality to ensure compliance, consistency and strong customer outcomes Drive continuous improvement by identifying and implementing process enhancements Support organizational change through clear communication and effective training Lead projects and collaborate with partners to advance Customer Service Centre priorities Bachelor’s degree in agriculture, business, finance or a related field Minimum three years of experience in lending, financial services, customer service or a related environment (or an equivalent combination of education and experience) Strong knowledge of lending practices, loan administration and secured lending requirements Experience coaching, mentoring and developing employees Strong communication, collaboration and relationship-building skills Experience in a customer service centre, contact centre or operations workplace Knowledge of agricultural lending and the Canadian agriculture industry Experience designing and delivering training programs Knowledge of project management and continuous improvement practices You belong here At FCC, we’re committed to creating an inclusive,



equitable and accessible workplace – one that reflects the communities where we live, work and play.

Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

Indigenous Peoples

Persons with disabilities Women To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: Our team is made stronger by a range of backgrounds, abilities, strengths, and perspectives – and we’re committed to continuously improving so that we develop a workforce that reflects the communities where we live and work. Accommodations are available on request for individuals with disabilities during each stage of the recruitment process. We value language diversity, and adhere to Canada’s Official Languages Act.

Proud to 100% invested in agriculture and food. Providing financing, software and knowledge to the industry that feeds the world takes the talents of many - and with so many interesting areas to work in, you never know where your career will take you. From a flexible work environment, competitive salary and benefits to a culture built on trust, support and growth, FCC offers an exceptional employee experience that brings out your best.

FCC is a financially self-sustaining federal Crown corporation with over 100 offices across Canada, and our corporate office in Regina, Saskatchewan. We lend money and provide other services to primary producers, agri-food operations and agribusinesses that provide inputs or add value to agriculture.

📌 Customer Service Centre Specialist (Regina)
🏢 Farm Credit Canada
📍 Regina