Title: Customer Service Representative, Call Centre, Dynamic - Montreal, QC Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto.

Dynamic

Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth management firms. Our financial solutions include open and closed-end investment funds, fee-based, tax-advantaged and customized high-net-worth programs We’ve built a foundation whereby different perspectives, ideas and backgrounds continue to help us grow the business.

Interact with customers via phone to provide effective customer service in response to inquiries on Energetic products and services and assist customers (mainly Advisors and Associates) with resolution of issues regarding accounts and related transactions. Analyze accounts, determine, and initiate appropriate follow-up and respond to customers’ needs.



Strive to exceed qualitative and quantitative performance standards set by the department daily in an inbound call-center environment.

Maintain familiarity with policies and procedures of the department and the Centres of Excellence. Work on special projects as required. Knowledge of MS Office andindustry databases (i.e. CSC/ IFIC certification is a definite asset.

Ability to listen, understand and handle customer inquiries, problems, or complaints in a timely manner. Excellent customer service and communication skills in English and French. January 1st to April 30th - Monday to Friday 8am-8pm In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere. #

📌 Customer Service Representative, Call Centre, Dynamic - Montreal, QC
🏢 Scotiabank
📍 Montreal