Primary Responsibilities

- Deliver an exceptional customer service experience to clients over the phone, via email, and in person at our pickup counter
- Process sales orders in the ERP system, prepare customer quotations, and recommend appropriate door hardware products (locksets, deadbolts, hinges, door closers, exit devices, etc.) based on customer needs
- Ensure all customer inquiries and requests related to product specifications, pricing, availability, and technical details are addressed thoroughly and in a timely manner
- Handle customer return requests and communicate clearly when a return claim is not approved
- Collaborate with various departments, including Accounts Receivable, Purchasing, Quality Assurance, and Warehouse, to obtain necessary information for order processing and technical support

Ideal Candidate Profile The ideal candidate will demonstrate a strong combination of adaptability, interpersonal skills, proactive ownership, and a solutions-driven mindset This candidate will specifically demonstrate:

- Passion and Enthusiasm: A genuine passion for customer service and a strong desire to learn and grow within the evolving door hardware industry
- Advanced Communication Skills: Ability to clearly communicate in both French and English, verbally and in writing, with strong active listening skills
- Proactive Mindset and “Can-Do” Attitude: Self-motivated, accountable, and eager to learn,



with a proactive approach to problem-solving and delivering solutions
- Strong Work Ethic and Reliability: Highly organized, detail-oriented, dependable, and committed to delivering high-quality work
- High Emotional Intelligence (EQ): Works effectively within a team, manages emotions well, demonstrates empathy, and contributes to a positive work environment while navigating interpersonal challenges with resilience

Required Skills and Qualifications

- Customer Service: 3 years of experience (required)
- Sales Skills: 1 year of experience (required)
- Software Proficiency: Experience with Microsoft Office (Outlook, Word, Excel) (required)

Job Types: Full-time, Permanent Pay: From $20.00 per hour

Expected hours: 37.5 per week

Benefits

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Paid time off
- Vision care

Ability to commute/relocate:
- Etobicoke, ON M9W 4J1: reliably commute or plan to relocate before starting work (required)

Education:
- DCS / DEC (preferred)

Experience:
- B2B sales: 1 year (required)
- Inside sales: 1 year (required)
- Microsoft Office: 1 year (required)
- Division 8 (Openings) commercial construction: 1 year (preferred)

Language:
- English (required)

Work Location: In person

📌 Customer Service Representative (Etobicoke)
🏢 Canaropa
📍 Etobicoke