Position Purpose Contribute to a positive customer experience by ensuring the efficient processing of orders, maintaining accurate administrative follow-ups, and coordinating information between customers and operations teams.

Key Responsibilities

- Verify and process requirements for receiving customer shipments into the warehouse.
- Enter the customer request into the Warehouse Management System (WMS), review stock status, and generate picking documents and bills of lading.
- Notify the dispatcher of shipping/receiving priorities.
- Schedule loads for shipping.
- Perform double-checks of shipments (quantities, dates, and related documentation) to ensure accuracy.
- Provide support for customer billing and account inquiries.
- Respect, follow, and ensure compliance with warehouse policies, procedures, standards, and health and safety rules, including HACCP & BRCGS.
- Perform other related duties.

What Will Help You Succeed

- A minimum of one (1) year of warehousing or logistics experience.




- Customer service experience.
- High school diploma (asset).

Professional Skills Required for the Position

- Good level of English, both spoken and written.
- Good computer skills in Microsoft Office Suite (Teams, Excel, Word, and Outlook).
- Positive interpersonal, communication, and relationship-building skills.
- Ability to prioritize and organize tasks effectively and efficiently while meeting deadlines.
- General knowledge of warehouse functions.
- Ability to follow written and oral instructions accurately.

Special Conditions of the Position

- Primarily office-based work environment.
- Simultaneous management of multiple requests and deadlines.
- Frequent interaction with clients, carriers, and operational teams

* This is subject to revision based on operational needs.

** Here is a list of our employee benefits.

📌 Customer Service Representative (Saskatoon)
🏢 Congebec
📍 Saskatoon