BILINGUAL CUSTOMER SERVICE REPRESENTATIVE – REMOTE Remote – anywhere in Quebec Do you enjoy helping people, communicate confidently in both English and French, and want to work from home? Join a growing team where your patience and commitment to customer service make all the difference. Workland is recruiting on behalf of a recognized organization in the customer service field that is currently experiencing strong growth.

To support this growth, the company is expanding its team of remote Bilingual Customer Service Representatives. Several positions are available, and new training cohorts start on a regular basis.

Structured online training: a complete program so you can take calls with confidence. ~100% remote: work from home, anywhere in Quebec, with no commute. ~ Computer equipment provided: everything you need to work from home is supplied by the employer. ~ Schedule progression: more desirable shifts become available with seniority. ~ Competitive compensation: pay that can increase with experience. ~ As part of a customer service team, the Bilingual Customer Service Representative handles incoming customer calls.



The successful candidate responds to inquiries, resolves issues, presents service options suited to each situation, and ensures a quality experience with every interaction. Handle customer phone requests in both English and French.

Ask the right questions to fully understand each customer’s situation. Process account and service requests, aiming to resolve them on first contact. Present relevant service options based on the customer’s situation.

Accurately document interactions in the computer systems. Meet established quality and customer satisfaction targets. Fluency in spoken and written English and French. Full-time availability, including evenings and weekends.

Comfort with technology: ability to resolve minor technical issues independently at home. High-speed internet access and a quiet workspace at home. Customer service or call centre experience is an asset. Empathy and a genuine desire to help. Initial training is delivered online on a full time basis;

📌 Customer Service Representative Full-time (Call Center - Remote) (Quebec City)
🏢 WORKLAND
📍 Quebec City