Lead customer success at Coupa with a focus on Financial Services in Canada. Utilize your expertise to guide clients on Business Spend Management and drive measurable results. As the Customer Success Director at Coupa, you will champion a portfolio of Financial Services clients across Canada.

Your primary responsibility will be to advocate for customers, steering engagement strategies and mutual success plans. Deep knowledge of Source-to-Pay will empower you to facilitate cutting-edge solutions that enhance operational efficiency. Key Responsibilities:

- Lead strategic planning sessions with C-suite stakeholders
- Drive solution adoption to overcome business challenges
- Design complex programs with risk management strategies




- Scale operational standards for enhanced team efficiency
- Foster collaboration to develop shared leadership skills

Requirements:

- 10+ years in customer-facing roles
- Experience in Source-to-Pay and Spend Management
- 7+ years in Canadian financial services, especially banking
- Strong communication skills across stakeholder groups
- Data-driven decision maker with strategic mindset

Transform customer experiences and operational results as a Customer Success Director at Coupa, empowering businesses to thrive.

📌 Customer Success Director for Financial Services (Mississauga)
🏢 Bilinguallink
📍 Mississauga