We're building a relationship-oriented bank for the modern world. As a member of the Personal and Business Banking Team, you'll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Service Representative, whether it's taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support as clients work towards their financial goals.

You're versatile to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you're flexible to work at multiple banking centres within a reasonable travel distance. To successfully perform the work, you'll be on-site full-time.

Client engagement - Help clients manage their accounts and products. Connect clients to the right CIBC team members who can help them reach their goals. Share your knowledge by introducing clients to our mobile banking applications,



helping them to better manage their banking needs.

You find meaning in relationships, and surround yourself with a diverse network of partners. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Client Service Customer

Experience (CX) Digital Literacy

📌 Customer Support / Customer Service Representative.- Full Time (Ottawa)
🏢 Canadian Imperial Bank of Commerce
📍 Ottawa