Join FloSports as a Customer Support Representative, where your passion for hockey meets technology. Support customers with real-time issue resolution and enhance the sports streaming experience. As a frontline support qualified at FloSports, you will play a vital role in ensuring customer success.

This position emphasizes your skills in problem-solving, communication, and technical support, allowing you to assist passionate fans and partners alike. You will navigate various channels including phone, email, and chat to address client needs swiftly. Key Responsibilities:

- Resolve inbound client issues through calls and support tickets
- Troubleshoot customer inquiries across multiple platforms
- Log all support interactions in the customer portal
- Promote quick and accurate information delivery
- Work with partners on admin tools and platform usage

Requirements:

- Previous customer service experience required
- Knowledge of ice hockey is a plus
- Strong problem-solving abilities
- Proficiency in English for communication
- Flexibility for rotating shifts, including evenings

Bring your passion for hockey and technology to support the FloSports community.

📌 Customer Support for Hockey Enthusiasts (Ontario)
🏢 FloSports
📍 Ontario