Lead a dynamic customer service team as a Customer Support Operations Manager in Scarborough, ON. Drive operational improvements and enhance the customer experience at our online auction business. This full time, permanent role emphasizes hands-on leadership and problem-solving.

You will manage a growing team and oversee daily operations while directly influencing customer service strategy. Success in this position requires an in-depth understanding of our auction platform, alongside the ability to coach and mentor team members effectively. Key Responsibilities:

- Lead and develop a customer service team of 8–10 employees
- Oversee daily customer support and call center operations
- Handle escalated customer issues and high-priority accounts
- Coach and provide feedback to team members
- Monitor performance metrics, service levels, and quality

Requirements:

- Experience as a Call Centre or Customer Support Manager
- Strong leadership skills and proven team-building ability
- Hands-on approach to addressing customer issues
- Comfort with technology and operational processes
- Excellent problem-solving and organizational skills

Become a pivotal force in enhancing our customer support operations and boosting retention.

📌 Customer Support Operations Manager Scarborough (Toronto)
🏢 DBNC Group
📍 Toronto