Location: Montreal, Quebec

Location: Montréal, QC — On-site/Hybrid

Type: Full-time

We’re working with a fast-growing clean-energy technology company developing innovative products for the residential energy market. They’re looking for a Customer Support Specialist to join their team in Montréal.

What You’ll Do

- Support customers by phone, email and live chat.
- Diagnose basic product, configuration and residential-energy issues.
- Provide first-line troubleshooting and elevate more complex issues to technical or field support.
- Help customers understand and manage their products and services.
- Meet established customer-support response times and service levels.
- Document customer interactions, technical issues and resolutions in the CRM and knowledge base.
- Proactively address customer concerns and complaints.
- Gather customer feedback and share recurring issues with internal teams.
- Work closely with Sales, Field Operations, Product and Engineering to deliver an excellent customer experience.

Must Have Skills

What We’re Looking For




- 1+ year of front-line customer support or customer success experience (we have multiple headcount at various seniority levels).
- Basic knowledge of residential energy and electrical concepts.
- Excellent written and verbal communication skills.
- Robust active listening, customer-service and problem-solving skills.
- Comfortable troubleshooting with customers and escalating issues when necessary.
- Able to manage multiple systems and customer interactions simultaneously.
- Familiarity with help desk software and Microsoft Office.
- Self-motivated, professional and comfortable working with minimal supervision.

Nice to Have Skills

- Bilingual French/English.
- Experience or knowledge of residential energy, solar, battery storage, EV charging or electrical systems.
- Experience supporting technical products or services.
- Familiarity with help desk/ticketing software.
- Experience working with CRM and knowledge-base tools.
- Experience providing high-touch/white-glove support for premium products or services.

📌 Customer Support Specialist - Clean Energy (Montreal)
🏢 GuruLink
📍 Montreal