Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. Are you ready to lead a high-impact portfolio of customer accounts and shape the future of customer success at Kyndryl?

We’re looking for a visionary leader like you to take on the role of Customer Unit Leader (CUL)-someone who can drive transformation, orchestrate complex ecosystems, and deliver commercial excellence across an entire customer unit. In this role, you’ll be the strategic force behind customer satisfaction, growth, and profitability. You’ll be the advocate for your accounts within the broader Kyndryl community, championing their needs and unlocking new opportunities.

As a CUL, you’ll lead the charge in multi-year account planning, setting growth priorities, allocating resources, and driving Return to Growth initiatives. You’ll be responsible for activating the partner ecosystem to expand market reach and help bring differentiated solutions to customers adding signings, revenue, and profit across your customer unit, ensuring that every account thrives under your leadership. As a CUL you should ensure all customers in your portfolio have a customer growth plan, that demonstrates a plan to make plan.

You’ll be representing Kyndryl in the industry/region through speaking at industry forums, shaping thought leadership, and positioning Kyndryl as a trusted advisor demonstrating external market positioning & eminence. You won’t just manage—you’ll inspire. You’ll coach Customer Partners daily, helping them excel as trusted advisors, expand Kyndryl’s scope, and deliver excellence.

Your leadership will be powered by AI and data-driven decision making, using analytics and AI to guide strategy, forecast performance, and develop opportunities. You’ll bring digital fluency to the table,



leveraging digital platforms and tools to enhance productivity and engagement. We have training and upskilling programs that you find anywhere else, including hands‑on experience, learning opportunities, and the change to certify in all four major platforms.

One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. 10+ years of experience selling to the public sector ~ Maintain deep industry and regional insight to align Kyndryl’s capabilities with customer needs. ~ Ensure the right capacity and skills are deployed to deliver quality outcomes across the unit. ~ Own customer satisfaction across all accounts, including Managed Services and Consult delivery. ~ Personally engage with C-suite executives to support sales and delivery efforts. ~ Leverages AI and data-driven insights to guide strategy, enhance opportunity development, and empower Customer Partners to deliver greater value. ~ Champions digital fluency across the unit, enabling teams to harness digital platforms and tools for greater customer impact. ~ Leads Return to Growth initiatives through bold decisions on new scope and logo pursuits. ~ Activates strategic offerings and sales plays to unlock market potential. ~ Owns the commercial performance of the customer unit, driving signings, revenue growth, and profitability through strategic multi-year account planning. ~ Allocate go-to-market and delivery resources strategically across accounts. ~ Set growth priorities for the unit, including strategic offerings, sales plays,



and upfront investments. ~ Drive weekly, monthly, and quarterly sales execution and forecasting. ~ Serve as a trusted advisor in IT transformation and operations, enabling long-term stability and innovation. ~ Demonstrate strong P&L; management skills and coach account teams to optimize performance. ~ Applies Revenue Storm methodology to coach Customer Partners on opportunity development and strategic execution. ~ Champions digital fluency and orchestrates complex ecosystems to deliver transformation and operational stability. ~ Demonstrates strong P&L; leadership and shares expertise to optimize account performance. ~ Collaborate across Kyndryl to support account teams and customer unit goals. ~ Uphold and promote Kyndryl’s Diversity, Equity, and Inclusion objectives. ~ The “Kyn” in Kyndryl means kinship, which represents the robust bonds we have with each other, our customers and our communities. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers.

We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow.

Our Be

Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. We want you to thrive here—and we’re committed to helping you do just that. Join us and help shape what’s next.

📌 Customer Unit Leader (Quebec)
🏢 1110 Kyndryl Canada
📍 Quebec