A career as a Collections Agent or Collections Agentess in the National Bank Equipment Finance team at National Bank means acting as a customer-focused collections professional who builds constructive relationships with clients and negotiates fair solutions to achieve positive outcomes. This role allows you to make a meaningful impact through your expertise in collections, customer service, problem resolution, and portfolio management throughout the lifecycle of Equipment Finance accounts. Respond to client inquiries and address collection-related concerns in a professional and timely manner.

Manage collections files, assess account status, and determine appropriate next steps, including escalation actions when required. Document collection activities, payment agreements, and account updates in accordance with established procedures and compliance requirements.

The Equipment

Finance sector consists of more than 300 specialists across Canada who work collaboratively and proactively to deliver exceptional client experiences and continuously improve our processes. Within the Equipment Finance department, you are part of a team of more than 300 colleagues and report to the Manager, Contract Administration. Our team stands out for its commitment to client service excellence, teamwork, and delivering effective financing solutions.

We aim to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule. The Bank values continuous development and internal mobility.

Our personalized training programs,



based on learning through action, allow you to master your role and develop current areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times. Hold a college diploma or equivalent experience and a minimum of 2 years of experience in administration, customer service, banking, financial services, credit, collections, or a related field.

Experience managing client accounts, documenting payment arrangements, and maintaining accurate records. Proficiency with Microsoft Office and the ability to quickly learn new systems and applications. Knowledge of collections practices and applicable compliance requirements;

experience with collections regulations is considered an asset.

Mandatory Languages

English required French is considered an asset Customer-focused approach In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

Flexible group insurance Generous pension plan Employee and family assistance program Preferential banking services Involvement in community initiatives Virtual sleep clinic Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments.

📌 Debt Collector Agent (Winnipeg)
🏢 National Bank
📍 Winnipeg