Senior Patient Coordinator Management & Treatment Coordinator

Markham Dental – General and Cosmetic Dentistry is a progressive, comprehensive dental practice focused on delivering exceptional patient care through advanced diagnostics, modern technology, and a collaborative approach to dentistry.

Our practice provides comprehensive care across general, cosmetic, restorative, Invisalign, implant, airway/sleep, and other advanced dental services. We believe exceptional dentistry requires an equally exceptional administrative and patient-care team.

As our practice continues to grow, we are looking for an experienced, ambitious dental professional who is ready to take the next step in their career.

This is not an entry-level dental reception position.

We are specifically looking for someone with established dental administrative experience who wants to grow beyond traditional front-desk responsibilities and develop toward Treatment Coordination, leadership, and practice management.

The Opportunity

You will begin in a senior patient coordination and administrative capacity while progressively taking on greater responsibility in treatment coordination, patient conversion, scheduling strategy, financial discussions, and practice operations.

For the right candidate, this position offers a genuine opportunity to develop into a Treatment Coordinator and/or Management role as the practice continues to grow.

We are looking for someone who doesn't simply want a job—we want someone interested in building a career in dental leadership.

Key Responsibilities

- Manage patient inquiries and telephone communications with professionalism, confidence, and warmth
- Convert new patient inquiries into scheduled appointments
- Manage scheduling strategically to support patient care and clinical productivity
- Coordinate the patient journey from initial consultation through treatment
- Present treatment plans, fees, insurance information, and financing options confidently
- Follow up on outstanding treatment and support case acceptance




- Maintain strong relationships with patients throughout comprehensive treatment
- Identify scheduling opportunities, incomplete treatment, and opportunities to improve patient retention
- Maintain accurate patient records, documentation, and administrative systems
- Collaborate closely with dentists, hygienists, clinical team members, and leadership team
- Assist with administrative systems, reporting, workflows, and operational improvements
- Gradually assume additional treatment coordination and leadership responsibilities based on performance

Who We Are Looking For We are selective about this position and are looking for an experienced dental professional with strong career ambitions.

Required qualifications:

- Minimum 3 years of dental administrative experience
- Strong understanding of dental terminology, scheduling, insurance, treatment plans, and patient communication
- Previous experience in a dental practice management software environment
- Exceptional telephone and interpersonal communication skills
- Strong organizational skills and attention to detail
- Ability to confidently discuss treatment, fees, and financial arrangements with patients
- Comfortable working with performance expectations, follow-up systems, and measurable goals
- Highly accountable, dependable, and proactive
- Able to multitask and perform effectively in a busy dental environment

Experience with treatment coordination, case presentation, dental financing, comprehensive airway dentistry, Invisalign, implants, or practice management is highly valued. The Person Who Will Thrive Here

You are someone who naturally takes ownership.

You notice what needs to be done before being asked. You enjoy communicating with patients, solving problems,



improving systems, and helping a team perform at a higher level.

You are comfortable with both patient relationships and business performance.

Most importantly, you are looking for professional growth. You may currently be a dental administrator, senior receptionist, patient coordinator, or treatment coordinator who feels ready for greater responsibility and wants a pathway toward leadership and management.

What We Offer

- Competitive compensation based on dental experience and capabilities
- A defined chance to grow into Treatment Coordination and Management
- Mentorship and professional development
- Exposure to the business and operational side of a growing dental practice
- Training in treatment presentation and case acceptance
- Experience with advanced and comprehensive dentistry
- A progressive, multidisciplinary clinical environment
- Opportunity to take on increasing responsibility as your skills and performance develop
- A team culture that values accountability, leadership, growth, and excellence

Why Join Markham Dental? This position is designed for someone who has already developed a strong foundation in dental administration and is asking:

“What is the next step in my career?”

At Markham Dental, that next step can include treatment coordination, leadership, operational responsibility, and eventually management.

If you are ambitious, experienced, highly organized, confident with patients, and motivated by professional growth, we would like to hear from you.

Please note: This is an experienced dental administrative position. Due to the responsibilities and career progression associated with this role, only candidates with relevant dental administrative experience will be contacted for an interview.

Applicants must be legally eligible to work in Canada. We are unable to provide sponsorship at this time.

Pay: $25.00-$30.00 per hour

Expected hours: 30.0 – 40.0 per week

Perks

- Extended health care
- On-site parking

Work Location: In person

📌 Dental Administrator - Senior Position (Markham)
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