JLD-Laguë Group is one of the largest John Deere dealerships in Eastern Canada, with 19 locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence. Lead and manage all activities within the Service Department, driving the team toward achieving operational, financial, and customer satisfaction objectives.

Ensure appropriate follow-up throughout the communication chain (with customers, between employees, between departments, and between branches). Establish objectives for the department and the employees under their supervision, and ensure regular follow-up to monitor progress and results. Know and understand all operations within the Service Department.

Meet operational, financial, and customer satisfaction objectives. Take the necessary actions to maximize shop capacity and maintain optimal volume at all times. Ensure the team is 100% customer-focused, finding solutions and building long-term customer loyalty.

Build and develop strong relationships with customers.



Maximize the customer experience. Manage employee performance and behavior. Monthly and annual bonus plan based on the department results Corporate discounts for our employees and your family Ongoing training for our employees offered by our in-house trainer and by John Deere.

A college or university degree, preferably in mechanics, parts, or a related field. The ability to manage urgent situations with customers and coordinate garage operations. Three or more years of experience in a supervisory or management role within an after-sales service department.

A passion for the agricultural, commercial, or industrial sectors.

Functional

English skills (an asset). Excellent communication, coaching, planning, organizational, and leadership skills, along with strong qualified integrity and a genuine passion for customer service.

📌 Developmental Disabilities Service Coordinator (St-Bruno-de-Montarville)
🏢 Le Groupe JLD-Laguë
📍 St-Bruno-de-Montarville