Elevate customer experiences as the Team Lead for Digital Channels at Enbridge. Oversee web, mobile, chat, and voice strategies while leading a talented team. In this full-time role, you will drive the evolution of customer engagement through creative digital strategies across multiple channels.

Your leadership will guide product owners and analysts, focusing on customer-centric solutions that enhance accessibility and usability. With a commitment to collaboration across Canada and the US, you’ll oversee digital initiatives from planning to post-launch validation. Key Responsibilities:

- Lead development of a multichannel digital roadmap
- Oversee multiple digital initiatives from planning to launch
- Implement channel adoption strategies to enhance self-service
- Evaluate technology trends for customer experience innovation
- Build partnerships across various business functions Requirements:
- Six+ years in digital transformation leadership
- Proven experience in customer experience initiatives
- Familiarity with agile delivery approaches
- Data-driven decision-making skills
- Ability to influence stakeholders across regions Transform customer journeys with your leadership and digital expertise at Enbridge.

📌 Digital Channels Team Lead at Enbridge (Toronto)
🏢 Enbridge
📍 Toronto