Real Estate Business Operations Director (REAL ESTATE)

Duration: 18 months

Location: Toronto, ON

Work Model: Hybrid – 3 days onsite per week

Industry: Financial Services / Global Asset Management

Function: Real Estate Operations

Job Overview

We are seeking a highly experienced Real Estate Business Operations professional to support global real estate asset management operations across Canada, the United States, and Asia .

This is a senior-level individual contributor/manager position focused on real estate operations, governance, policy development, risk management, compliance, audit coordination, contract management, and process improvement .

The role will work closely with senior real estate leaders and cross-functional teams including Risk, Compliance, Audit, Legal, Procurement, and external vendors .

This is not a traditional IT Business Analyst or accounting-focused role.

Key Responsibilities

Real Estate Operations & Governance

- Lead the development, implementation, and maintenance of operational policies, procedures, playbooks, and governance frameworks.
- Manage and improve investment onboarding and offboarding processes.
- Support onboarding of new funds, ventures, and business initiatives.
- Establish clear operational processes, roles, responsibilities, and accountabilities across functions.
- Identify opportunities to improve operational efficiency and implement process improvements.
- Oversee third-party management programs, including property management and leasing broker governance.

Risk, Compliance & Audit
- Partner with Risk and Compliance teams on business unit risk management activities.
- Coordinate internal and external audit responses and related activities.
- Support AML/ATF program administration, including onboarding screening, monitoring, reporting, and compliance activities.
- Coordinate privacy assessments, fraud-risk assessments,



and other compliance reporting programs.
- Identify opportunities to strengthen risk and compliance processes.

Policy & Procedure Management
- Draft, maintain, and implement business policies and procedures.
- Act as a subject matter expert for areas such as leasing, procurement, operational governance, and third-party management .
- Maintain an inventory of policies, procedures, templates, and playbooks.
- Track policy review and renewal dates and ensure documentation remains current.

Contract & Vendor Management
- Manage and maintain business-unit contracts, including master agreements, service contracts, and vendor agreements.
- Support procurement activities and ensure adherence to third-party risk management requirements.
- Manage selected third-party vendor relationships.
- Track contract terms, renewal dates, pricing, and expiration dates.
- Coordinate contract renewals and renegotiations where required.
- Review and process vendor invoices while ensuring alignment with purchase orders, contracts, and required approvals.

Business Continuity
- Own and maintain the business continuity plan for the business unit.
- Identify critical business processes and assess operational risks.
- Develop strategies to minimize business disruption.
- Coordinate with stakeholders to ensure employees understand business continuity responsibilities.

Required Qualifications
- 10+ years of professional experience , including approximately 5+ years of experience in real estate management/operations .




- Strong commercial real estate / real estate operations background.
- Experience working with real estate investment, asset management, or real estate funds .
- Demonstrated experience drafting and managing policies, procedures, governance documentation, or operational playbooks .
- Experience partnering with Risk, Audit, Compliance, Legal, or Procurement teams.
- Strong understanding of real estate investment, asset management, accounting, and administration concepts.
- Experience with a real estate accounting system required; Yardi preferred .
- Advanced proficiency with Microsoft Excel .
- Strong analytical, organizational, prioritization, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and work effectively under tight deadlines.
- Strong stakeholder management skills and ability to work across global teams and locations.
- Bachelor's degree in Business, Finance, Accounting, Real Estate Management , or a related field preferred.

Preferred Qualifications
- Experience with Yardi, VTS, or Anaplan .
- Experience supporting global real estate investment operations.
- Experience with real estate funds or investment management.
- Contract and vendor management experience.
- Exposure to AML/ATF, governance, risk management, or compliance programs .
- Experience working with third-party property managers, leasing brokers, or other real estate service providers.

Ideal Candidate Profile The ideal candidate is a senior Real Estate Operations / Asset Management / Investment Operations skilled who combines strong real estate industry knowledge with experience in governance, policy development, risk, compliance, audit, contracts, and operational improvement . Candidates should be comfortable working with senior stakeholders and global teams across multiple regions.

📌 Director of Business Operations (Real Estate) -- KU07 (Toronto)
🏢 Compunnel
📍 Toronto