before building the report? We’re looking for a Sales Operations Manager to be part of our Sales Enablement department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology.

With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Excellent Place to Work, Canada’s Most Admired Corporate Cultures, and more. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers. Jobber’s mission is to make sure every blue collar business has the technology and knowledge to win, and the Sales team you support is how those businesses first find us.

As a Sales Operations Manager at Jobber, you'll go deep in the sales channel, developing the context, credibility, and relationships with Sales leaders that only come from sustained ownership. You’ll provide data-driven recommendations, you'll lead the rollout, drive adoption, and be measured on the real improvement you deliver to how our Sales team performs. Jobber’s Sales Operations team partners with our Sales organization to improve how our sales channels operate.

As a Sales Operations Manager, you’ll act as the Sales Operations partner for an assigned channel or priority area of focus, helping identify operational friction and turn business problems into practical solutions. You’ll independently lead channel-level projects from discovery through rollout and measurement. This includes defining requirements, building project plans and workback schedules, coordinating cross-functional execution, keeping stakeholders aligned, and measuring impact.

You will own delivery and communication within your scope, make project-level decisions, and bring well-supported data-driven recommendations and trade-offs to Sales leaders.

The Sales Operations Manager will: Sales Partnership & Thought Leadership Act as the primary Sales Operations partner for an assigned sales channel or priority area. Serve as a trusted thought partner to channel leaders,



building a deep understanding of the channel's goals and performance drivers, and proactively raising operational opportunities they haven't yet considered. Proactively partner with Sales leaders and frontline teams to analyse issues, and identify opportunities for improvement.

Provide ongoing support while looking for longer-term solutions that reduce friction and improve consistency. Investigate operational problems by gathering stakeholder input, reviewing current workflows, and analyzing available data. Separate immediate requests from the underlying problem that needs to be solved, and structure ambiguous problems into testable hypotheses.

Build the fact base: pull and analyze operational and performance data, size the impact, and translate findings into clear recommendations with the trade-offs made explicit. Project & Workstream Delivery Lead assigned channel projects from discovery and scoping through execution, rollout, and post-launch measurement. Translate business problems into clear requirements, project plans, milestones, owners, dependencies, risks, and success measures.

Keep projects moving by following up on actions, resolving blockers, and escalating risks when needed. ~ Develop rollout plans that include communication, documentation, training, readiness, and post-launch support, anticipating where resistance may arise and what support will be needed to make the change stick. Deliver executive-ready updates on project status, milestones, risks, decisions, and required actions, focused on what needs to be decided and the recommended path. Facilitate discovery sessions, working meetings, project updates, and launch readiness discussions.

Escalate issues with clear context, business impact, and recommended next steps. Partner with RevTech, Enablement, Sales Planning, Finance, Analytics, and Sales stakeholders on assigned work. Partner with Enablement and Sales leaders to prepare impacted teams for new processes, tools, or expectations.

Define success measures and monitor adoption, process health, stakeholder feedback, and business impact. Connect project results to channel outcomes such as productivity, conversion, pipeline quality, sales cycle, or forecast accuracy, and use results and feedback to refine improvements after launch. 3–5 years experience,



ideally in management consulting or tech, strategy, or a business/revenue operations role, with experience leading client- or stakeholder-facing workstreams from problem definition through recommendation. ~ Structured problem-solving: the ability to break an ambiguous business problem into hypotheses, test them with data and stakeholder interviews, and land on a clear recommendation. ~ Robust project ownership and follow-through, with the ability to lead work from discovery through delivery and measurement. ~ Ability to manage multiple priorities while maintaining accuracy, organization, and clear follow-through. ~ Experience in Sales Operations, Revenue Operations, or a go‑to‑market or strategic operations role.

Experience supporting various sales channels such as Inbound, Outbound, Account Management, or Channel Partnerships. Familiarity with Salesforce and other sales technology platforms.

Experience supporting system implementations, process redesigns, user acceptance testing, or operational rollouts. Exposure to sales planning, forecasting, routing, pipeline management, compensation, or performance reporting. To support this, the role is open to candidates based in one of our hub cities: We design our compensation to reflect each recent hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary.

Our range is intentionally broad to support growth and long‑term impact, with fully established hires typically starting around the midpoint. Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.

To work with a group of people who are humble, supportive, and give a sh*t about our customers. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process. Job by job, we’re transforming the way service is delivered.

Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win! #

📌 Director, Sales Operations & Business Planning (Edmonton)
🏢 Jobber
📍 Edmonton