We cherish our open and speak‑up culture, embrace our commitment to social responsibility, celebrate diversity, innovate boldly, take pride in what we do, and thrive together as a team.

At Volkswagen Group

Canada, Inc. we value initiative, creativity, teamwork, and high performance within a agile and engaging environment. A flexible, collaborative work culture In this key position, you will join a dynamic, innovative, and Customer driven Field team and will support our Atlantic-based dealers. Your enthusiasm in satisfying customers, passion for our products, teamwork, professionalism and an outcome driven approach will contribute to our mutual success.

As Area After Sales

Manager, you will coach dealers and implement business development tactics and leverage marketing programs to ensure the growth of the Parts and Service business, This role will be responsible to visit dealerships on a regular basis to observe processes, identify performance opportunities and provide face to face guidance to implementation business plans and strategies to increase Customer Satisfaction, and grow Parts and Service market share within agreed upon business objectives. You will be responsible to manages the performance of Dealers and work cooperatively in a dynamic environment, with various stakeholders. You will analyze Financial Statement, review Performance reports and identify trends to develop comprehensive and innovative service, parts, accessory sales tactics to facilitate the attainment of Customer Satisfaction and Loyalty.

Work with Dealer Principals, General Managers and Fixed Operations staff to develop and execute business plans that ensure consistent high-quality customer-oriented processes that meet Volkswagen Operating Standards. Aggressively capitalize on retail growth and loyalty opportunities while guiding Dealers to implement and leverage targeted marketing and merchandising actions.

Assist

Dealers to ensure high-quality service core processes, achieve customer satisfaction goals, and support escalated Customer Care case resolutions and car down situations. Spot check retail and warranty touch points to VW standards and optimize Genuine Parts and Service sales goals. Promote use of B2C, D2D, Autopart, Data Sharing, Service Lead, Quality Checks, Predictive Marketing, Bookings, and other aftersales initiatives.

Promote





Parts wholesale dealer participation through CollisionLink, PartsLink24, and Wholesale Parts Pro, while ensuring Accessory selling is integrated into the vehicle sales process. Develop dealer selling best practices to achieve Pre-Paid Maintenance targets and Accessory sales goals.

Ensure Area

Dealers meet all Brand Operating Standards, training and certification requirements, and validate proper use of the Service Loaner program and funding.

Manage

Area marketing and administration budgets to achieve the best return on investment and support effective Dealer performance. Act as a change agent for digital vehicle inspections, e-payment, service videos, texting solutions, and live scheduling, while documenting Dealer contacts, visits, action plans, and maintaining formal escalations aligned with the National Manager and Network Development. Bachelors degree in Commerce or Business preferred. 3+ years of After Sales experience (Retail or Wholesale) ~Retail experience in service and parts operations within dealerships.

Field experience with an automotive manufacturer considered an asset. Thorough knowledge of the automotive after-sales business. Proficiency in Microsoft PowerPoint, Excel, and/or Business Intelligence tools.

This position is fully remote and requires the successful candidate to work independently while maintaining regular collaboration with dealers, customers, and internal stakeholders. Flexibility to travel, attend meetings, and support dealers during business hours as required. Overtime may be required from time to time to support operational priorities and business objectives.

Salary range is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications. Full-time employees of Volkswagen Group Canada, Inc.

Health Insurance Coverage: We offer comprehensive health, dental, and vision insurance, including a flexible plan to ensure employees and their families have access to quality healthcare tailored to their needs.





Health Spending Account: Retirement Plans & Savings: We offer a competitive defined contribution retirement plan and a generous savings match to help employees prepare for their future We recognize individual contributions and share company success through our Bonus & Merit Program, fostering a pay-for-performance culture Work Environment: Our facility inspires creativity and productivity, fostering an empowering hybrid work environment (where applicable) allowing employees can perform at their best.

Personal Days: We value work-life balance and offer personal days for your discretion, whether for personal reasons, recharging, or celebrating important holidays or events.

Volunteer Days: These days allow employees to support meaningful charities aligned with our values and social responsibility.

Company Designated Holidays: We recognize the importance of celebrating the holiday season with our team. Therefore, we reserve specific company holidays in December to ensure employees can enjoy the festivities.

Tuition Reimbursement: Part of our commitment to employee growth, this benefit covers approved course expenses to support ongoing education and long‑term career development.

Volkswagen Group

Canada uses AI tools integrated with our applicant tracking system to screen applications for validity and completeness.

Volkswagen Group Canada

Inc. is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, provincial, or local laws. We welcome and support applicants with disabilities through every stage of the recruitment process.

Working Model: Full-time Contract Type: Assignee Remote Working: According to company policy Volkswagen Group Canada, headquartered in Ajax, Ontario, offers Canadian drivers exceptional vehicles, along with expert service. VW Canada, Audi Canada, Lamborghini and Ducati.

Volkswagen Group

Canada is a subsidiary of Volkswagen AG headquartered in Wolfsburg, Germany – Europe’s largest automaker and one of the world’s leading manufacturers of automobiles and commercial vehicles. #

📌 District Sales Manager - full-time (Ottawa)
🏢 VOLKSWAGEN Group
📍 Ottawa