TIME COMMITMENT: Full Time, 37.5 hours weekly

DURATION: Permanent

COMPENSATION RANGE: $50,000 - $55,000

LOCATION: Office located in Grimsby, Ontario; Remote/Hybrid Work: Mondays/Fridays optional in office; Tuesday-Thursday mandatory in office

STARTING: Applications will be accepted until the position is filled

Overview of the Organization:

For over 60 years, Bible League Canada has been committed to doing missions differently. How? By strategically building extraordinary international partnerships with national ministries in 50 countries, equipping local believers through Bible-centric discipleship programs to become champions for the Gospel, committed to reaching their own communities with the Living Word of God.

Here’s why we think you will love joining Bible League Canada:

Our ministry: All peoples. Everywhere. Transformed by the living Word of God.

Our culture: Certified as a 2026 Best Christian Workplace (Flourishing category) by the Best Christian Workplaces

Our team: Supportive, encouraging, and positive environment

Our commitment: Team building, professional development, personal growth

Our plan: Competitive compensation, RRSP matching, outstanding benefits package, flexible work arrangements

Role & Responsibilities:

Reporting to the Director of Marketing, the Donor Care Associate helps create meaningful donor experiences by providing caring, timely support and assisting with Bible League Canada’s donor engagement efforts. As a primary point of contact for donors, visitors, and other stakeholders, this individual responds to inquiries with warmth, professionalism, and genuine care, helping to ensure every interaction reflects the organization’s commitment to exceptional service. This is a newly created position.

The successful candidate will be motivated by serving others and will excel in a collaborative team environment, demonstrate solid interpersonal and communication skills, follow established procedures and scripts with accuracy, and confidently refer complex inquiries or concerns to senior Marketing staff when appropriate.

Donor Care

- Conduct donor thank‑you calls by telephone within 24–48 hours of gifts received, using established guidelines.
- Understand current donor appeals, events, and outreach activities sufficiently to reference them accurately in donor conversations.




- Support the Marketing Team’s re‑engagement efforts with donors who have not given in the past 12–15 months through phone calls, as assigned.
- Accurately input all activities, call outcomes, and donor notes into the ministry’s database (Salesforce).
- Update addresses/mail preferences, remove donors from mailing list upon request. (When needed call to confirm regarding donations, address changes, etc.).

Donor Support:

- Receive and respond to inbound calls, including telephone donations, professionally and with courtesy.
- Transfer incoming calls to various staff.
- Receive all incoming general emails and, in response, either reply or forward the inquiry to the appropriate team/person.
- Escalate any donor concerns, questions about giving, or complex conversations to designated senior staff.
- Occasional general office tasks as assigned by Supervisor, which may include assisting with preparing mailings, liaising with service providers and delivery agents, and other ad hoc duties.

Chapel/Prayer Time:

- Participate in regular staff chapel services and pray for and minister to colleagues, donors, visitors and people who contact Bible League Canada either in person, or by phone or other electronic communication. These ministry and prayer opportunities include but are not limited to weekly chapel and devotions, meetings, general inquiries, and conferences and events.

* Additional responsibilities may be assigned in consultation with and at the discretion of the supervisor.

Education:

- High School diploma required; some College level courses appropriate to the position or equivalent experience are a definite asset.
- Training or coursework in customer service, communications, fundraising, or related fields is an asset.

Experience Needed:

- Previous experience in reception, customer service, call-based roles, or donor relations is an asset.
- Experience in a not‑for‑profit or ministry environment is an asset.

Technical Skills:

- Proficiency in MS Office (specifically Word, Excel, Outlook).
- Experience with Salesforce (customer service management) and/or Asana (project management) software is an asset.




- Strong verbal communication skills and professional telephone manner.
- Excellent attention to detail and accuracy in data entry.
- Basic organizational and time‑management skills.
- Comfortable spending extended periods communicating via telephone.
- Able to recognize situations that require escalation to senior staff.

Interpersonal Skills and Core Competencies:

- Friendly, professional, and confident communicator.
- Strong interpersonal skills with the ability to interact respectfully with people from varied backgrounds.
- Willingness to learn and follow established processes and scripts.
- Flexible and adaptable to shifting daily priorities.
- Able to handle confidential information appropriately.
- Able to work independently on assigned tasks while contributing positively to a team environment.

Required Commitment:

- Follower of Jesus Christ who wholeheartedly subscribes to Bible League Canada’s faith and lifestyle policy documents.
- Knowledge of and a passion for Bible League Canada and its work.
- In fulfilling your responsibilities, you will be required to participate in regular staff chapel services and pray for and minister to colleagues, donors, visitors and people who contact Bible League Canada either in person, or by phone or other electronic communication.

HOW TO APPLY: Please submit your cover letter and resume or inquiries to Garnet Mason, Marketing Project Manager, at [email protected]. We thank all applicants for their interest, but only short-listed candidates will be contacted.

Accommodation in the selection process is available, upon request, for applicants with a disability, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

At Bible League Canada, we use human oversight in each step of recruitment. AI-enabled tools are used to develop and administer assessments based on job-related criteria. Staff make the final decisions about which candidates are selected, interviewed and hired.

For further information about Bible League Canada, please visit our website at www.bibleleague.ca.

Pay: $50,000.00-$55,000.00 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match

Work Location: Hybrid remote in Grimsby, ON L3M 1T1

📌 Donor Care Associate (Grimsby)
🏢 Bible League Canada
📍 Grimsby