Company Overview

Managing Matters - an Association Headquarters company is looking to build a strong pipeline of Account Executives (Executive Directors) in the Toronto, ON area due to tremendous growth in our company!

APPLICATION INSTRUCTIONS To be considered for this position, the online application must be submitted, along with an updated resume. All applicable fields on the application are required and will be review by a live recruiter, not AI platforms.

The Account Executive (AE) is responsible for the operations of the assigned organization(s) including member or certification services, all meeting or conference experiences, all financial management areas, and staff leadership for the assigned Association(s) team. The AE is ultimately responsible for each assigned client partner’s experience with AH and must be a role model for AH’s core values.

The AE is responsible for profitable management of assigned organizations; specifically, AEs are expected to lead and manage AH staff as well as volunteer leaders to deliver AH’s scope of services within contracted fees, and to document any exceptions with approval from AH’s Client Services Leadership.

The AE is a member of Client Services and reports to their assigned Relationship Office as well as the assigned organization’s Board of Directors.

AEs must adhere to AH policies and procedures as well as AMC accreditation policies and procedures, and are expected to participate in all staff meetings, as well as business development activities and occasional AH Task Forces as requested.

Essential Duties and Responsibilities

Legal Compliance

- Assures that Association has proper governing and legal documents
- Responsible for association operating in compliance with applicable laws and regulations (State and Federal laws, Articles and bylaws, etc.)
- Follows AH's published best practices with respect to articles of incorporation, annual incorporation filings, and Bylaw compliance)

Strategic Direction
- Follows AH's best practices in leading assigned organization to create a Strategic Plan and update it regularly
- Oversee implementation of the Strategic Plan
- Lead Board to maintain a strategic focus

Risk Management and Insurance Coverage
- Ensures that assigned organization has appropriate coverage for all programs and performs a regular review to confirm that it is maintained.
- Oversees proper filings related to copyrights and/or trademarks in order to properly protect assigned organization's intellectual property

Governance and Leadership Development
- Effectively lead Board and Committee structures that align with an organization's strategic plan
- Oversee creation and consistent delivery of Board orientations
- Facilitate creation and documentation of an effective Leadership Development program in conjunction with Board so that a constant pipeline of emerging leaders is created and maintained
- Create and maintain a nomination process that aligns with the strategic goals and focus of the organization
- Identify skill gaps
- Oversee proper voting process
- Oversee a consistent Board self-assessment process
- Execute and maintain required volunteer governance forms (anti-trust, confidentiality, conflict of interest, whistleblower, etc.)

Finance
- Develop, present and manage the organization within an annual budget
- Oversee effective financial reporting to the Board and relevant committees, proactively alert Board to any significant variances
- Create and maintain an investment policy statement and all related reporting
- Oversee an annual audit by an outside accounting firm

Accreditation Compliance
- Conduct annual partnership survey and work with AH's CERO and client partner Board to respond to any reported concerns




- Review client contract with all team members on a regular basis
- Follow all document retention policies
- Follow all file structure policies

Educational Delivery/Meetings/Certification
- Oversee all events and conferences
- Maintain an awareness of online educational options, virtual meeting options

Membership
- Maintain an understanding of all market segments and stakeholders
- Lead conversations with Volunteer leaders to document membership trends and perform the necessary analysis
- Facilitate regular membership surveys to maintain an understanding of member experiences and identify opportunities for new products and/or services to add value to members
- Create and maintain relevant privacy policies

Staff Leadership
- Perform timely annual performance reviews, conduct an annual review of each team member's
- Proactively focus on succession planning for each role on the team
- Maintain an organizational chart
- Support professional development of each team member, identify relevant training programs or specialized skill development programs

Image, Brand Management
- Create and maintain documented policies related to use of logo
- Oversee adequate PR and Media training for Volunteer Leaders Maintain relevant style manuals and enforce usage so that brand awareness and consistency is achieved

LEVEL EXPECTATIONS:
- Personnel Management
- Recruiting, interviewing, selecting, and maintaining well-qualified staff
- Implementing the human resources policies, procedures, and practices of AH
- Carrying out annual employee performance evaluations: addressing performance concerns in a timely manner
- Planning and Management
- Planning the delivery of the overall programs and their activities in accordance with the mission and goals of the organization or department
- Developing annual budgets and operating plans
- Managing change and the implementation of new programs
- Participating in strategic planning and program development
- Ensuring best practices are in place – with effective participant assessment, relevant program delivery - so that participant goals are met
- Operations and Management
- Overseeing operations/programs/staff
- Ensuring that program activities operate within the policies and procedures of AH
- Undertaking other assignments as required

What you'll bring to the table - Education, Experience, and Required Proficiencies

- Bachelor's degree in business administration, marketing, communications, or related field
- Proven experience in membership management, preferably in a nonprofit, association, or membership-based organization.
- Excellent communication and interpersonal skills, with the ability to build relationships with members and stakeholders.
- Strategic thinking and analytical skills, with the ability to interpret data and make informed decisions.
- Experience in budget management and resource allocation.
- Knowledge with AMS database systems.
- Commitment to delivering exceptional member experiences and driving organizational growth.
- Adaptability and Innovation: The ability to adapt to changing market conditions and industry trends, as well as cutting-edge thinking to develop creative solutions to attract and retain members
- Passion for the Mission:



A genuine passion for the organization's mission and values can be instrumental in effectively promoting membership and engaging with members.

What we offer - Employee Company Benefits

- Remote Environment
- Benefits, Lieu Time
- Paid Time Off (PTO) accrual and Paid holidays *per ESA guidelines
- Team collaboration through volunteer committees and mentoring opportunities
- Training and Development opportunities

What sets us apart

- AH & MM have joined together since 2025 to represent associations in North America, one the first of it's kind in the industry
- AH - Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
- AH - Industry Leader - Most credentialed AMC and the 1st AMC to be Customer Service Certified by the Customer Service Institute of America
- MM - Named Great Place to Work Canada, Best Workplaces Managed by Women & one of Canada's Top growing companies!

Who is AH? AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.

Our Diversity, Equity, & Inclusion Statement

Association Headquarters is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to the following; race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status), language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique.

Who is MM?

Managing Matters was created from a desire to improve the way associations function, and after 20 years, we have grown into one of the leading AMCs in Canada. With a focus on long-term strategy and growth for our clients, we work with associations and organizations to implement deep-rooted and successful strategies that address your pain-points and help your organization thrive. Since our inception, we have had the benefit of working with multiple associations across a variety of industries, allowing us to bring tested best practices forward for the benefit of our clients.

Our team is the heart of what we do, and with various team members specializing in all aspects of association management, our knowledge-base and expertise runs deep. We take an individual approach to our clients, ensuring each client has the right team in place to support the varying needs of the organization. With this individual approach, our on-boardings are in-depth, our planning is based on strategy and input provided by experts, and our goal is to champion your organization each and every day.

For more information, visit managingmatters.com or associationheadquarters.com, connect with AH on Facebook on YouTube and follow on Twitter.

Pay: $85,000.00-$100,000.00 per year

Benefits

- Company events
- Extended health care
- Paid time off
- Wellness program
- Work from home

Work Location: In person

📌 Executive Director (Toronto)
🏢 Managing Matters - An Association Headquarters
📍 Toronto