Explore a challenging role as a Client Service Specialist at Manulife in Waterloo, Ontario, focusing on comprehensive client service within a hybrid work model. Previous experience in Group Benefits is necessary to excel. You'll be at the forefront of managing client benefits administration for important client portfolios.

Your role will involve strategic relationship management and collaboration with operational teams to enhance service quality. If you're motivated by making an impact, this position might be perfect for you. Key Responsibilities:

- Ensure alignment of benefits administration with client goals
- Act as the main service contact for clients
- Oversee client-specific milestones and initiatives
- Partner with various teams for service innovations
- Lead the response to escalated client service requests

Requirements:

- Strong background in Group Perks administration
- Experience in finance and/or insurance sectors important
- Proficient in Office 365 tools
- Strong leadership and collaborative communication skills
- Analytical problem-solving approach

Take the lead in driving exceptional client relationships and service initiatives at Manulife.

📌 Expert Client Service Specialist in Waterloo (Ontario)
🏢 Manulife
📍 Ontario