Odyssey Shipping is a highly respected NVOCC (neutral, non-vessel operating common carrier) established since 1999, offering weekly LCL (less-than-container load) services worldwide. See following link to view history of NVOCC, by Odyssey Shipping, https://youtu.be/6NcRePEev4M)

We are seeking a full time staff member to join our growing export department, preferably with a minimum of one year experience. We offer full benefits including healthcare, dental and vision.

Qualifications

- Excellent communication and interpersonal skills (both verbal and written)
- Ability to communicate effectively, both verbally and written, in English (ability to speak Cantonese, Mandarin, Japanese, Korean would be considered an asset)
- Being courteous and responsive in all interactions with clients and colleagues
- Ability to ensure timely resolution of customer inquiries, concerns and problems
- Strong organizational skills with the ability to multitask and meet multiple deadlines sumultaneously
- A valuable team player with the ability to work autonomously
- Strong computer skills, use of Microsoft office and in-house system will be required
- Works well under pressure in a time sensitive environment




- Hold a valid Canadian Work Permit (Canadian Citizenship and/or Permanent Resident status an asset).

Daily Responsibilities:
- Manage international shipments, communicating effectively with overseas agents as well as local clientele and suppliers by
- Coordinating all aspects of shipment process including coordination of equipment and reservations; issuing bookings, Bills of Lading, manifests, and billing.
- Coordinate with clients, warehouses, truckers, and steamship lines to ensure smooth and timely flow of goods and information.
- Assist other team members as needed to ensure timely completion of work.
- Maintain good relationships with clients and answer general inquiries regarding shipment status.
- Tracking status with carriers and keeping clients & agents advised of status regularly.

Job Type: Full-time Pay: From $48,000.00 per year

Benefits

- Dental care
- Extended health care
- On-site parking
- Vision care

Education:
- Secondary School (preferred)

Experience:
- customer service: 1 year (required)

Language:
- English (required)

Location:
- Richmond, BC (preferred)

Work Location: In person

📌 Export Customer Service Representative (CSR) (Richmond)
🏢 ODYSSEY SHIPPING
📍 Richmond