Financial Services Specialist - BMW Markham, Markham, ON L3R 5M2 Financial Services Specialist Drive Your F&I; Career Forward with Pfaff Automotive BMW & MINI Markham is looking for an experienced, results-driven Financial Services Specialist to join our team. This is a unique opportunity for a proven automotive F&I; professional who thrives on building value, overcoming objections, and closing sales while delivering a premium customer experience.

The Financial Services

Specialist will primarily conduct scheduled customer consultations by phone and video, presenting protection products and F&I; solutions and successfully closing sales through these channels. References to “remote” consultations in this posting refer specifically to customer interactions conducted by phone and video. Our dealership team will manage document verification, contracts, signatures, and funding, allowing you to focus on customer engagement, identifying opportunities, building value, and maximizing F&I; product sales.

Conduct scheduled F&I; customer consultations by phone and video Review available customer and sales opportunities each day and prioritize follow-up activity Present protection products and F&I; solutions based on individual customer needs Handle customer questions, overcome objections,



and close F&I; product sales Follow up on customer opportunities where appointments were not booked or scheduled consultations were not completed Re-engage customers as appropriate to maximize available F&I; sales opportunities Track product sales through the store handoff process to support visibility and follow-through Partner closely with the dealership team to ensure a smooth handoff following each customer consultation Maintain accurate customer, appointment, follow-up, and sales information Deliver a professional, premium customer experience throughout every interaction Successful candidates should be prepared to demonstrate performance in areas such as: Proven automotive F&I; sales experience Demonstrated product penetration performance Experience engaging and closing customers through phone, video, or similar consultation channels Excellent communication and customer relationship-building abilities Solid knowledge of automotive F&I; and protection products Strong F&I; administrative or paperwork experience alone is not sufficient for this position.

Afternoons Evenings

Saturdays BMW & MINI Markham offers a comprehensive benefits package designed to support you and your family, with options that include: ~$Medical, Dental and Vision Plans ~ Paid Holidays & PTO ~ Disability Coverage ~ Life Insurance ~ Employee Assistance & Wellness Programs We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants,



only those selected for an interview will be contacted. We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process.

Pfaff Automotive

Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

Key Words: Automotive, F&I;, Finance Manager, Finance Director, Lead F&I;, Finance Lead, Automotive Finance Manager, F&I; Manager, Finance & Insurance Manager, F&I; Director, Business Manager, Automotive Business Manager, Dealership Finance Manager, Finance and Insurance Manager, Sales & Finance Manager, Automotive Financial Service Manager, Business Office Manager, Subprime Finance Manager, Prime Finance Manager, F/I Manager, Sub -Prime Manager, Subprime At Pfaff, people are the heart of our organization, and providing a excellent workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.Our network offers high performing individuals nearly unlimited opportunities for advancement.

📌 Financial Client Services Specialist (Markham)
🏢 L0474 BMW Markham
📍 Markham