About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

Ivey’s 39 Country Initiative provides free access to over 10,000 business cases and teaching materials to professors in 47 of the world’s least developed countries—those with a per capita GDP under $2,000 USD. Over 3,200 faculty have registered so far. In partnership with the Academy of International Business, Ivey has shipped books and teaching resources to institutions in Ethiopia, Ghana, Kenya, Tanzania, Pakistan, and Bangladesh, with support from 23 global collection nodes. Business schools are encouraged to donate materials to expand the reach of this initiative.

Responsibilities

The Case Teaching Workshop Assistant supports the ongoing success of the Case Teaching Workshop program within the 39 Country Initiative. This role focuses on building and maintaining relationships with faculty members who have previously attended workshops, as well as supporting communication with educators registered for upcoming sessions. Through proactive outreach, follow-up, and participant support, the Workshop Assistant helps foster engagement with case-based learning and encourages the continued application of case teaching methods in classrooms around the world.

About the Program The 39 Country Initiative is committed to expanding access to high-quality business education in the world's 47 lowest-income countries per capita GDP under $2,000 USD. Through free Case Teaching Workshops led by experienced faculty members, educators gain practical training in the art and science of case teaching, helping them create dynamic, discussion-based learning experiences that develop critical thinking, decision-making, and leadership skills.

To date,



the initiative has delivered more than 40 complimentary workshops and engaged over 1,650 faculty members from 59 universities. Within the 47 eligible countrieres there are 2500 universities with a program in business, totalling about 100,000 professors with 10-20 miliion students annually.

Key Responsibilities

- Conduct follow-up outreach with participants who have previously attended Case Teaching Workshops through email, phone calls, and WhatsApp.
- Maintain regular follow up communication with participants scheduled to attend upcoming workshops, providing information, reminders, and support.
- Build and nurture relationships with workshop participants to encourage continued engagement with case-based learning initiatives.
- Monitor and update participant records, communication logs, and contact databases.
- Respond to participant inquiries and direct questions to Professor Beamish
- Create and maintain branded email templates for participant outreach, communications, and follow-up activities.
- Prepare participant communications, follow-up campaigns, and outreach materials.
- Track engagement metrics and assist in reporting on participant outcomes and program impact.
- Record and track all follow-up attempts, including email, phone, and WhatsApp communications, to ensure accurate documentation and timely engagement.
- Ensure all communications adhere to established branding guidelines and maintain a consistent, professional voice and visual identity.

Education:

- Community College Diploma in an administrative field

Experience:

- 1-2 years' experience providing administrative support and customer service in an office environment

Qualifications

- Strong written and verbal communication skills.
- Comfortable communicating professionally via email, telephone, and WhatsApp.
- Excellent interpersonal skills with the ability to build relationships across diverse cultures and geographic regions.
- Solid organizational skills and attention to detail.




- Experience with customer service, stakeholder engagement, event coordination, or participant support is an asset.
- Interest in international education, faculty development, and case-based learning is preferred.

Impact of the Role The Case Teaching Workshop Assistant serves as an important connection between the program and its global network of educators. Through meaningful outreach and ongoing support, the role helps sustain participant engagement, strengthen workshop impact, and advance the mission of expanding access to high-quality business education worldwide.

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume. Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone (phone hidden).

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

📌 Follow Up Assistant (Case Teaching Workshop) (London)
🏢 Western University
📍 London