Receptionist — Job Summary The Receptionist is responsible for providing a welcoming, professional, and organized experience for all patients while supporting the day-to-day administrative and operational needs of Excel Physiotherapy. (Poirier & Ioco Road, BC Location)

Key Responsibilities

Front Desk & Patient Service

- Greet patients warmly and professionally upon arrival.
- Answer and direct phone calls, emails, and patient inquiries.
- Schedule, confirm, reschedule, and cancel appointments.
- Check patients in and out and ensure appointments are accurately documented.
- Maintain a professional, friendly, and welcoming reception area.

Administrative Duties

- Maintain accurate patient information and appointment records in Jane App.
- Process payments and assist with receipts and billing inquiries.
- Assist with direct billing, insurance, ICBC, MSP, and other administrative processes as required.
- Follow up on outstanding information, payments, forms, and documentation.
- Communicate effectively with physiotherapists and management regarding patient and clinic needs.

Clinic Organization & Cleaning

- Maintain a clean, tidy, and organized reception and common areas throughout the shift.
- Complete the daily cleaning checklist accurately and consistently.




- Wipe down and disinfect high-touch surfaces and shared areas as required.
- Keep the reception desk, waiting area, and supplies organized and presentable.
- Monitor clinic supplies and notify management when items need to be restocked.
- Assist with maintaining the overall cleanliness and qualified appearance of the clinic.
- Complete opening and closing cleaning duties as assigned.

Team Support

- Communicate respectfully and professionally with patients, therapists, and coworkers.
- Assist with general clinic tasks and operational needs when required.
- Follow clinic policies, procedures, and standards consistently.
- Take initiative to address tasks that need to be completed rather than waiting to be asked.

Expectations The Receptionist is expected to be reliable, punctual, professional, organized, and attentive to detail. All administrative, patient-service, cleaning, and checklist responsibilities should be completed thoroughly during each shift to ensure the clinic remains clean, efficient, and welcoming. Pay: $18.25-$22.00 per hour

Expected hours: 10.0 – 30.0 per week

Benefits

- Flexible schedule
- On-site parking

Work Location: In person

📌 Front Desk Receptionist (Coquitlam)
🏢 Excel Physiotherapy
📍 Coquitlam