Front Desk / Physiotherapist Assistant

We are seeking an energetic, compassionate, and organized Front Desk / Physiotherapist Assistant to join our dynamic healthcare team. In this pivotal role, you will be the first point of contact for patients and visitors while also providing essential administrative and clinical support to our physiotherapists.

The ideal candidate will have strong communication and organizational skills, experience in a healthcare or clinic environment, and knowledge of Motor Vehicle Accident (MVA) and WSIB (Workplace Safety and Insurance Board) claims and processes. You will play an important role in ensuring a welcoming patient experience and smooth day-to-day clinic operations.

This is a paid position offering an excellent opportunity to gain valuable experience in a quick-paced physiotherapy and healthcare setting.

Duties & ResponsibilitiesFront Desk & Patient Services

- Greet patients and visitors warmly and create a welcoming, professional first impression.
- Manage a multi-line phone system, schedule appointments, answer patient inquiries, and relay messages promptly.
- Register new patients and maintain accurate patient information.
- Verify insurance and benefit information and update electronic medical records accurately.
- Manage appointment reminders, cancellations, rescheduling, and follow-ups.
- Coordinate patient flow, schedules, and wait times to ensure efficient clinic operations.
- Maintain a clean, organized, and welcoming reception and clinic environment.

MVA & WSIB Administration
- Assist with MVA (Motor Vehicle Accident) and WSIB (Workplace Safety and Insurance Board) cases, including patient registration and administrative follow-up.
- Collect and maintain accurate claim, insurance, employer, and patient information.




- Assist with required documentation, forms, authorizations, and correspondence related to MVA and WSIB patients.
- Communicate professionally with insurance companies, WSIB representatives, employers, patients, and other healthcare providers as required.
- Follow clinic procedures for billing, invoicing, documentation, and claim-related administrative tasks.

Physiotherapy Assistant Support
- Assist physiotherapists with patient care and treatment preparation as directed.
- Prepare treatment areas and equipment before and after patient appointments.
- Assist patients with appropriate preparation for treatment and explain basic clinic procedures.
- Help physiotherapists with exercises, therapeutic activities, and patient flow within the scope of training and direction provided by the physiotherapist.
- Set up and clean treatment equipment and maintain an organized treatment setting.
- Monitor patient flow and communicate relevant information to the physiotherapist.
- Support physiotherapists with day-to-day clinic tasks to ensure efficient patient care.

Records & Administration
- Maintain organized and accurate patient files and ensure documentation complies with applicable privacy requirements.
- Assist with billing, payment processing, appointment documentation, and office administration.
- Maintain office and treatment-room supplies and notify management when supplies need to be reordered.




- Experience with Jane App (Jane Software) or similar physiotherapy/healthcare clinic management software is strongly preferred.

Skills & Qualifications
- Previous experience in a physiotherapy, rehabilitation, or healthcare front desk environment is highly desirable.
- Knowledge of MVA and WSIB processes and documentation is strongly preferred.
- Experience working with insurance claims, third-party payers, or healthcare billing is an asset.
- Strong knowledge of medical terminology and ability to accurately interpret patient information and documentation.
- Excellent verbal and written communication skills.
- Robust customer service skills and a compassionate approach to patient interactions.
- Ability to manage a multi-line phone system and multiple priorities in a busy clinic environment.
- Strong organizational skills and exceptional attention to detail.
- Ability to work effectively as part of a healthcare team.
- Willingness to learn and take direction from physiotherapists and clinic management.
- Ability to maintain professionalism, confidentiality, and discretion when handling sensitive patient information.

What We Offer

Join our team and become part of a vibrant, patient-focused healthcare environment where your contribution makes a meaningful difference. We provide training and opportunities to develop valuable skills in physiotherapy support, patient care, healthcare administration, MVA, and WSIB processes.

If you are friendly, motivated, dependable, and passionate about helping patients while supporting a busy physiotherapy team, we would love to hear from you!

Pay: $17.60-$18.00 per hour

Expected hours: 10.0 – 15.0 per week

Work Location: In person

📌 Front desk/Physiotherapist assistant (Brampton)
🏢 SPRINGDALE PHYSIO AND MASSAGE THERAPY CENTRE
📍 Brampton