ROOT CAUSE DENTAL GROUP

TMJ, Sleep, Airway Ortho

We're Hiring: Patient & Referral Coordinator

London, ON | Full-Time | On-Site THE VISION WE'RE BUILDING

By 2028, Root Cause Dental Group will be the leading, most trusted name in Airway, TMJ, and Sleep, serving 1,500 patients a year. This role is the first impression of our practice and a key driver of our growth. You'll be the warm, welcoming face patients meet first, the person who turns inquiries into booked patients, and the relationship-builder who keeps our referring offices connected to us.

If you're motivated, people-oriented, and looking for a place where you can grow with the company, we want to meet you.

ABOUT ROOT CAUSE DENTAL GROUP

We help children and adults resolve jaw pain, snoring, sleep apnea, and airway issues through permanent, non-surgical solutions. We treat the root cause, not the symptom, using an airway-first approach, advanced diagnostics, airway-centered orthodontics, and non-invasive TMJ therapy. Thousands of patients have already experienced lasting improvements in breathing, sleep, and pain without surgery or short-term fixes. More at RootCauseDentalGroup.com.

Our Mission:

Create a modern, disruptive healthcare company, transform patients' lives by uncovering and addressing the root cause. We reconnect people to themselves and life through truth-driven care and deep human connection.

OUR CORE VALUES

Integrity & Authenticity: Be honest. Be real. Do what's right.

Humility & Teamwork: Stay grounded. Work together. Keep learning.

Kindness & Positivity: Care deeply. Stay curious. Make a difference.

Accountability & Excellence: Take ownership. Guide each other. Give your best.

ABOUT THE ROLE

Patient Experience

- Greet patients and create a calm, welcoming first experience
- Check patients in and out, process payments, and keep patient records accurate




- Support our Treatment & Financial Coordinator so every patient feels looked after

Lead Management

- Follow up personally with new patient inquiries that need a human touch
- Answer patient questions, schedule appointments, and manage the inbox
- Work alongside our automated communication and AI tools to make sure no lead falls through the cracks

Referral Relationships

- Build and maintain relationships with our referral partners
- Visit referring offices, building relationships and keep them updated on their patients
- Contact referred patients quickly and track referral activity
- Help us grow our referral network over time

WHAT YOU'LL NEED

- Outgoing, confident, and comfortable building relationships in person
- Excellent communication skills and a warm, professional presence
- Tech-savvy and comfortable picking up recent software quickly
- Experience with AI or automation tools, or a genuine interest in learning them
- Organized, detail-oriented, and able to manage follow-ups without reminders
- Dental office, patient coordination, or sales/relationship experience is a strong asset
- Familiarity with practice management software (Tracker for Dental is a plus)
- Valid driver's licence and access to a vehicle for referral office visits
- Motivated, eager to learn, and looking for long-term growth
- High school diploma required

This Is Not For You If…

- You want a slow-paced, unchanging role with no expectation of growth
- You just want a job to clock into
- you don't like building relationships and meeting new people

This role will start as part time and grow into full time over time. We are looking for someone that wants a career not just another job. Visit our website: www.rootcausedentalgroup.com

Applications accepted through Indeed.

Benefits:

- Company events
- On-site parking

Work Location: In person Pay: $20.00-$25.00 per hour

Expected hours: 25.0 – 30.0 per week

Benefits

- Company events
- On-site parking

Work Location: In person

📌 Front Desk Receptionist (London)
🏢 Root Cause Dental Group
📍 London