Overview

We are seeking an energetic and detail-oriented Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front desk activities, manage guest services, and ensure smooth communication between guests and staff. Your leadership will set the tone for a welcoming environment, fostering positive interactions and efficient service delivery.

If you thrive in a dynamic hospitality setting and possess a passion for customer service, this is your opportunity to make a meaningful impact.

Responsibilities

- Supervise front desk staff, ensuring high standards of professionalism, courtesy, and efficiency in all guest interactions
- Manage multi-line phone systems to handle inquiries, reservations, and guest requests with clarity and promptness
- Oversee guest check-in and check-out procedures, ensuring accuracy and adherence to hotel policies
- Provide exceptional customer service by addressing guest needs, resolving issues swiftly, and exceeding expectations
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations and guest satisfaction
- Maintain accurate records of reservations, billing, and guest preferences using hotel management software




- Uphold excellent phone etiquette and communication standards to foster a welcoming atmosphere for all visitors

Requirements

- Proven experience and track record in hotel front desk operations or hospitality customer service roles
- Strong leadership skills with the ability to motivate and manage a diverse team
- Excellent communication skills with a focus on skilled phone etiquette and guest engagement
- Familiarity with multi-line phone systems, reservation software, and front desk procedures
- Previous hotel experience is preferred but not mandatory; a passion for hospitality and customer service is essential
- Ability to remain calm under pressure while delivering outstanding service in a fast-paced environment
- Demonstrate attention to detail, problem solving skills, time management, and possesses empathy and cultural sensitivity

Join us to lead our front office team with enthusiasm and professionalism! We value energetic individuals who are dedicated to creating memorable experiences for every guest. This paid position offers an exciting opportunity to grow within the hospitality industry while making a positive difference every day.

Pay: $46,000.00-$52,000.00 per year

Benefits

- Dental care
- Discounted or free food
- Extended health care
- Store discount
- Vision care

Work Location: In person

📌 Front Office Manager (Calgary)
🏢 Hilton Garden Inn Calgary Airport
📍 Calgary