TI Champion (Technical Integration Champion) Company: Viafoura Location: Remote (Canada) Employment Type: Full-time Reports To: Director of Engineering

About Viafoura Viafoura is a technology software company headquartered in Toronto. Our CommunityOS platform helps media brands build direct audience relationships: boosting registrations, engagement, and revenue on owned platforms. Our platform is accessed by nearly 1 billion monthly users and is deeply integrated into our customers' CMS, identity management, and DMPs/CDPs to provide a seamless user experience.

About the Role We're creating this role to close a gap between our Technical Integration (TI) team and Engineering. Today, customer-reported issues that need a real code fix — but not a full engineering project — get routed to Engineering boards and sit in a queue with much longer cycle times than our clients, and our TI and Customer Success teams, need.

As TI Champion, you're the person who can open the front-end code, open the backend code, and just fix it. You'll work directly with clients (through TI and Customer Success) to understand what's broken, then use your own skills and judgment to ship a real fix — in Vue on the front end, in Java/Vert.x on the backend — without waiting on a full engineering cycle. When something genuinely needs deeper architectural work, you'll scope it clearly and hand it off.

But your default is: fix it now.

This is a hands-on, get-your-hands-dirty role for someone who'd rather solve five customer problems this week than spend a month designing the perfect system.

Key Responsibilities Customer-Facing Problem Solving

Triage and resolve customer-reported issues across multiple client implementations,



moving fluidly between front-end and backend fixes

Work directly with Customer Success, Technical Integration and clients to understand impact, reproduce issues, and confirm fixes

Own resolution end-to-end for issues that don't require full engineering escalation, reducing the volume and cycle time of tickets routed to Engineering

Hands-On Development

Write, test, and ship small-to-medium code changes across the front-end (Vue3/TypeScript) and backend (Java/Vert.x) codebases

Debug production issues independently, isolating root cause across the stack

Use Viafoura's public APIs and internal tooling to build targeted, lightweight fixes rather than defaulting to a full feature build

Cross-Team Collaboration

Work daily alongside the Technical Integration team, Customer Success, and Engineering to keep tickets moving

Clearly document and hand off issues that genuinely need deeper engineering work, with enough context for a clean escalation

Help build and maintain a shared knowledge base of recurring fixes and integration patterns

Process & Continuous Improvement

Spot recurring issue patterns across clients and propose fixes that prevent repeat tickets

Help refine the criteria and workflow for what stays with TI versus what escalates to Engineering





Track your own resolution time and escalation rate

Required Qualifications 5+ years of professional software development experience, with hands-on work in both a JavaScript front-end framework (Vue preferred) and a backend language (Java preferred)

Comfortable reading and safely modifying code in unfamiliar parts of a codebase without needing full context up front

Proven ability to work independently — you can diagnose, scope, and ship a fix with minimal hand-holding

Strong communication skills; comfortable speaking directly with customers to understand and validate an issue

Thrives in a rapid-paced, multi-client environment with shifting priorities and competing urgent requests

Genuinely enjoys troubleshooting and fixing things quickly, more than building net-new features from a blank page

Familiarity with Git, REST APIs, and standard production debugging/observability tools

Nice to Have Experience with Vue3, TypeScript, Pinia, or Vite

Experience with Java on Vert.x or another non-blocking/event-driven runtime

Exposure to Kafka, MySQL, OpenSearch, Docker, or Kubernetes

Prior experience in a technical support, solutions engineering, or technical integration role

Experience working with SaaS or media/publisher clients

Technical Skills Core Technologies: JavaScript, TypeScript, Vue3, Java

Tools & Frameworks: Vert.x, Pinia, Vite, Git, REST APIs

Nice to Have: Kafka, MySQL, OpenSearch, Docker, Kubernetes

What We Offer Comprehensive health benefits

Professional development opportunities

Collaborative, cross-functional team culture A role with real, visible impact — the fixes you ship go straight to customers

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