Serene Escapes Day Spa is looking to add a Receptionist to our team!

We are a full-service spa located at:

Creekside Shopping Centre

#12 - 12192 Symons Valley Road NW

Our hours of operation are Monday- Friday 8:45am-8pm, and Saturday and Sundays 10am-6pm.

We are looking for someone very flexible and willing to pick up shifts / move around their schedule when other front staff go on vacation.

RESPONSIBILITIES:

- Welcoming clients and ensuring the best experience possible.
- Answering the phone in a polite, friendly manner.
- Taking spa bookings, including managing daily schedules and optimizing efficiency for daily spa operations.
- Collecting payment and billing insurance companies directly as required.
- Educating spa clients about ongoing spa packages and monthly promotions.
- Keeping the spa clean and helping out other spa staff as needed.
- Assist with laundry and room change over as needed. Vacuuming every evening prior to leaving for the day.
- Handle client’s questions and concerns professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by clients whether in person, telephone or email.




- Ensuring all client information is entered in to the computer and client folders are properly filed.
- Data entry, as required.
- Maintain a positive attitude and contribute toward a quality work environment.
- Other duties as required. Assist in all areas of spa operation as requested by Spa Manager.

REQUIREMENTS:

- Excellent communication skills, both verbal and written.
- Advanced computer skills.
- High School Diploma.
- Must be self-motivated and possess the desire for self-development.
- Experience in a Spa/Massage Clinic environment is an asset.
- Experience with Direct Billing Services (TELUS eHealth, ProviderConnect, Claimsxchange, Blue Cross) is an asset.
- Knowledge in Dermalogica Skin Care is an asset.
- Being a team player - we require flexibility with scheduling in order to have coverage when other front staff go on holidays.

WHAT WE OFFER:

- Compensation is based on a competitive hourly wage
- Commission is received on all product sold
- Fun, relaxed atmosphere
- Employee discount on all products and services

Job Types: Full-time, Permanent Pay: From $15.00 per hour

Perks

- Store discount

Work Location: In person

📌 Full Time Spa Receptionist (Calgary)
🏢 Serene Escapes Day
📍 Calgary