Step into a leadership role as the IT Operations Manager at Bio-Rad, overseeing a global AI and product operations team, with a focus on stability and adoption. Manage 24x5 support coverage while solving complex operational challenges. This experienced professional will lead a distributed team, ensuring seamless transitions and explicit ownership across regions.

With over 8 years in IT operations, the ideal candidate possesses hands-on expertise in cloud platforms like AWS or Azure and a strong ITIL-aligned service management approach. The role demands collaboration with InfoSec and Engineers while driving measurable improvements in service delivery. Key Responsibilities:

- Lead a globally distributed AI operations team across time zones
- Manage incident, problem, and change for enterprise AI platform




- Partner with engineering to resolve recurring issues permanently
- Scale support for business teams integrating AI capabilities
- Coach and develop remote engineers, enhancing operational metrics

Requirements:

- Bachelor’s in Computer Science or related field preferred
- 8+ years in IT operations; 3+ years in leadership roles
- Expertise in cloud platforms and AI services
- Strong ITIL service management experience
- Proven communication skills across technical and leadership teams

Join Bio-Rad in this pivotal role to enhance global AI service support and operational excellence.

📌 Global IT Operations Manager at Bio-Rad (Mississauga)
🏢 Bio Rad Laboratories
📍 Mississauga