The Vancouver Airport Marriott Hotel offers guests the best of many worlds: The luxury of an upscale Hotel just minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, and residing steps from plentiful shopping and unforgettable cultural experiences! Guests thrive with a restful sleep in our modern guest rooms and can connect with family and friends in the welcoming Great Room just prior to experiencing the tantalizing flavors of 75 West Coast Grill!

The Guest Services Associate is an all-rounder for the the Front Office operations. This multi-skilled individual is able to relieve the roles of the front desk including but not limited to Guest Service Agent, Switchboard, and Night Audit as business requires.

RESPONSIBILITIES

- Process all guest check-ins, check-outs, room assignments and room changes
- Secure payments: activate/reissue room keys
- Verify and adjust billing for guests
- Coordinate with Housekeeping to track room status
- Operate telephone switchboard station when required
- Run and check daily reports, contingency lists and credit card authorization reports
- Supply guest with directions and information
- Answer and process all guest calls, requests, questions and concerns; follow up to ensure each has been met/exceeded to guest’s satisfaction
- Arrange transportation for guests/visitors
- Supports the night audit team with relief shifts and other tasks as required
- Other tasks as assigned by manager

QUALIFICATIONS:




- Experience working in a hotel front office for one year preferred
- Experience working in hotel, a big asset
- Flexible availability to work various shifts; day, evenings, weekends, stat holidays
- Must have good interpersonal skills and professional etiquette
- Good communication skills; written and spoken English required
- Outstanding team player, able to support all colleagues
- Great initiative and a demonstrated ability to manage complex situations and assume responsibility to problem solve and make effective decisions independently
- Technical skills should include experience in MS Word, Excel and other related Hotel Systems (ie. Marsha)
- Must work well under pressure and be detail oriented

The Vancouver Airport Marriott Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. Pay: Up to $27.31 per hour

Benefits

- Discounted or free food
- In office gym
- On-site parking
- Paid time off

Ability to commute/relocate:
- Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Guest Services Agent (Richmond)
🏢 Vancouver Airport Marriott
📍 Richmond