Elevate guest experiences as a Guest Services Manager with Canadian Niagara Hotels at Sheraton Fallsview in Niagara. Lead a dedicated team to ensure stellar service and satisfaction. Join a prestigious hotel in the renowned Canadian Niagara Hotels Group of Companies. This role requires a minimum of 2 years in guest services management within a luxury hotel environment.

Key skills include leadership, guest complaint resolution, and collaboration with revenue teams to meet performance standards and ensure an exceptional experience. Key Responsibilities:

- Manage and train Front Office Supervisors and Agents
- Ensure guest satisfaction exceeds established metrics
- Analyze guest feedback to identify improvement areas
- Collaborate with Revenue team on occupancy goals
- Assist Conference Services for seamless guest experiences

Requirements:

- Minimum 2 years in a 4 Diamond/5 Star Hotel
- Degree in Hospitality/Tourism preferred
- Robust leadership and coaching abilities
- Effective under pressure and multitasking
- Professional demeanor in all interactions

Bring your hospitality leadership skills to the Sheraton Fallsview and enhance guest satisfaction.

📌 Guest Services Manager at Sheraton Fallsview (Niagara Falls)
🏢 Canadian Niagara Hotels Group
📍 Niagara Falls