Position Title: Supervisor, Guest Services Guest Services Reports to: Manager, Guest Services or designate This individual will assist in recruiting, training, and leading seasonal Guest Services team members to deliver exceptional service. As a frontline leader, the Supervisor is responsible for the overall day-to-day operations, team performance, and fostering a safe, positive, and engaging environment for both staff and guests. Leadership & Supervision Recruit, train, supervise, and support seasonal Guest Services staff.

Provide ongoing coaching and performance evaluations, including corrective actions when needed. Manage staff schedules, timekeeping, and payroll using Dayforce and Northsoft platforms. Lead by example in professionalism, customer service, and adherence to company policies.

Provide direct guest service support including reception, phone and email communication, and front-line service. Maintain a clean, organized, and welcoming Guest Services area. Open and close Guest Services for daily operations and events.

Complete daily logs, operating reports, inspection checklists, and balance sheets accurately. Manage cash handling procedures including floats, balancing receipts, and processing deposits Assist in developing and implementing policies, procedures, and service standards.



Maintain accurate records of guest services operations and inventory.

Support equipment and supply inventory tracking and replenishment. Comply with all workplace safety protocols and support a culture of safety. Maintain all required certifications and participate in pre-season and ongoing training.

Be prepared to support lift evacuation procedures. Assist other departments as required based on operational needs. Proven leadership experience in a guest services, hospitality, or recreation environment.

Proficient with Microsoft Office and other standard software;

experience with Dayforce and Northsoft is an asset. Previous cash handling and customer service experience required; retail experience is an asset. Knowledge of risk management and safety procedures. Passion for the recreation and hospitality industry.

Willingness to work a versatile schedule including evenings, weekends, and holidays. Must provide and wear appropriate uniform in accordance with company policy. Accessibility for Ontarians with Disabilities Act (AODA); Gender and Sexual Diversity; Diversity, Equity, Inclusion, and Belonging (DEIB); Safe Food Handling (for Food and Beverage Employees) Training

📌 Guest Services Operations Manager (Kitchener)
🏢 Columbia Hospitality
📍 Kitchener