Job Summary

We are seeking an experienced and highly organized skilled Head Dental Receptionist to oversee the front desk operations of our dental practices in the Upper Beaches and North York at Sheppard and Yonge area.

The ideal candidate will possess extensive experience in dental office administration, demonstrating exceptional leadership, communication, and multitasking skills. As the Head Dental Receptionist, you will be the first point of contact for patients and visitors, ensuring a smooth and welcoming experience while managing appointment scheduling, patient records, and administrative workflows with precision and efficiency.

Responsibilities

- Lead the dental reception team by providing guidance, training, and support to ensure excellent patient service.
- Manage appointment scheduling using dental practice management software such as Paradigm and Dentrix, optimizing patient flow and reducing wait times.
- Oversee the maintenance of electronic medical records (EMRs), ensuring accuracy, confidentiality, and compliance with privacy regulations.
- Handle multi-line phone systems professionally to answer inquiries, confirm appointments, and address patient concerns promptly.
- Coordinate with clinical staff to facilitate smooth patient check-in and check-out processes while managing billing and insurance claims.




- Maintain a professional front desk environment that reflects the practice’s standards of excellence and hospitality.
- Ensure compliance with all health, safety, and administrative policies within the office setting.
- Monitor inventory levels for office supplies and manage vendor relationships to ensure operational efficiency.

Skills

- Proven experience as a dental receptionist role with strong knowledge of dental practice workflows.
- Proficiency in dental management software such as Paradigm, Dentrix or equivalent electronic health record systems.
- Familiarity with medical terminology relevant to dentistry and general healthcare practices.
- Excellent organizational skills with the ability to prioritize tasks effectively in a fast-paced environment.
- Strong communication skills—both verbal and written—to interact confidently with patients, staff, and external vendors.
- Demonstrated leadership capabilities with experience supervising front desk or administrative teams.
- Dental Office experience that includes handling multi-line phone systems, appointment scheduling, billing, and insurance processing.

Join us in delivering exceptional patient care by leading our front desk team with professionalism, enthusiasm, and dedication! Pay: $25.00-$28.00 per hour

Benefits

- Dental care
- On-site parking

Work Location: In person

📌 Head Dental Receptionist (Toronto)
🏢 Dr. Tsang
📍 Toronto