Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking a highly motivated and experienced individual to join our organization as an Operations & Program Specialist within the Insights and Data Products organization.

This critical role serves as the operational backbone, ensuring the seamless execution of day-to-day business operations that directly support our mission to deliver cutting‑edge solutions and achieve our ambitious 2030 strategic goals. You'll provide the operational foundation that enables our product, engineering, and business teams to make informed decisions, allocate resources effectively, and maintain momentum toward our long‑term vision of establishing Azara as the industry‑leading AI analytics platform.

Financial

Management &

• Budgeting Business Intelligence &

• Reporting Vendor Management Strategic Planning &

• Execution Process Improvement &

• Automation KPI Monitoring &

• Performance Analysis Financial Management Leading the monthly financial submission process while implementing robust controls and governance frameworks. Ensuring accurate tracking of resources and financial data across the organization. Building and managing comprehensive financials for both operational and capitalizable costs, which includes developing forecasts, monitoring actuals, processing change requests, and preparing Capex charters. Regularly present financial updates to key stakeholders, providing in‑depth analysis of variances & crafting compelling narratives to explain financial performance. Assisting in creating financial models & scenario planning to support strategy. Collaborate with procurement teams to manage vendor relationships & contracts. Managing vendor invoices, purchase orders, and expense tracking processes. Budgets and Cost Controls Oversee the budget management cycle, ensuring transparent communication of processes and timelines across the organization. Developing and disseminating comprehensive budget templates, establishing and maintaining budget calendars, and implementing robust control mechanisms. Manage the submission process, guide teams through the various stages, and ensure adherence to established protocols. Tracking spending against budgets with variance analysis for leadership decisions. Resource &

• Hiring Management Assist in developing robust tracking systems and governance mechanisms for resource oversight, including automated reporting solutions that provide real‑time insights into utilization and performance to enable data‑driven decision‑making. Manage comprehensive recruitment activities, process approvals, and tracking all Insights &

• Data areas,



coordinating with departments to identify staffing needs and forecast budgets. Maintain detailed tracking systems for all open positions, ensure compliance with hiring policies & procedures, and serve as primary liaison with Tech Engineering Ops team for technical resource recruitment. Create talent pipeline reports to inform workforce planning decisions and monitor hiring velocity against product roadmap dependencies, flagging risks when critical roles remain unfilled. BI Dashboards and Reporting Key liaison between operational needs and the BI development team. Work closely with the BI development team to ensure these dashboards are built to specification, providing intuitive, data‑rich visualizations that enable informed decision‑making at all levels. Facilitating the process to ensure that critical operational and financial data is readily accessible and easily interpretable, supporting strategic planning and day‑to‑day management across the organization. Building and maintaining dashboards for operational KPIs including product adoption, user engagement, platform performance, and accuracy metrics. Communication &

• Information Management Build and present clear and concise presentations that include data visualizations, dashboards, strategic level directions, etc. Maintaining centralized SharePoint site serving as single source of truth for I&D; team operations, product documentation, and strategic planning materials. Assist in driving operational portfolio performance through effective resource allocation and continuous monitoring of KPIs. Develop automated reporting within smart sheets that are distributed to the appropriate audience, dashboards and a centralized share point site.

Continuous

Improvement & AI Automation Audit & Document Design, build, and test AI agents/workflows (e.g., Pilot automations in a controlled way, measure time/error savings, & iterate before wider rollout. Report progress and impact directly to the Operations Leader, including a prioritized roadmap of automation opportunities.

Education & Experience:Bachelor's degree in Business Administration, Operations Management, Finance, Information Systems, or related field. ~7+ years proven experience as Operations, Finance, or Program Manager with strong operational knowledge in product development environments. ~ Detail‑oriented and results‑driven with obsessive attention to data accuracy, continuous improvement mindset, & ability to excel under pressure in fast‑paced AI/analytics environments.



~ Excellent analytical and problem‑solving skills with data‑driven decision‑making approach and systems thinking for interconnected operational solutions. ~ Advanced communication and stakeholder management capabilities across all organizational levels, including senior executives, with both technical and non‑technical audiences. Including building power point executive level presentations.

Technical Skills Advanced Microsoft

Excel, PowerPoint, SharePoint, Teams, and basic data analysis capabilities. AI tools (Claude), Power BI, Tableau, SQL, Smartsheet, Jira, Confluence, Workday/HRIS systems, Python automation, FinancialForce, AI & AI Agents.

Project

Mgt experience with Agile/sprint methodologies and proficiency in operational management software, ERP systems, and BI tools. Strategic planning, risk management, and KPI tracking experience with ability to create impactful portfolio‑level presentations. Commercial real estate industry experience preferred but not required.

Estimated compensation for this position:120,000.00 – 140,000.00 CAD per year. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Location: Remote –Toronto, ON Opening Type: Replacement At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.

Jones Lang

LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.

We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. We help our people thrive, grow meaningful careers and find a place where they belong.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities see a brighter way.

📌 Head of Operations Transformation Programme (Toronto)
🏢 Jones Lang LaSalle
📍 Toronto