You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights.

At Sun

Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role will be responsible for leading a team of analytics professions delivering key insights to Operations Leaders to help them run their business in a data driven manner. This position balances leadership, stakeholder management, business expertise, and a strong data driven approach to advance our analytics and insights capabilities in alignment to key business objectives.

Data Analytics Strategy

Development and Execution Develop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives, balancing quick wins with long-term capability building Evaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solving Partner with Sun Life Canada’s Client Experience Office to align with overall Canada data and analytics strategy Establish metrics and KPIs to measure analytics function performance and business impact Business Intelligence and Reporting Lead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reports Manage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power users Transform complex operational data into clear visualizations supporting executive reporting and strategic planning Team Leadership and Capability Building Minimum 7 years relevant business,



data, and analytics experience University degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience Proven experience leading data analytics functions delivering measurable business value Experience in operations, business process management, or service delivery environments preferred Experience managing and transforming data infrastructure and analytics capabilities Experience working in financial services, insurance, or regulated industries an asset Technical Expertise Solid understanding of data analytics concepts (predictive analytics, machine learning, AI) Deep knowledge of business intelligence tools, platforms, and best practices Familiarity with operational metrics, performance management, and process optimization Knowledge of statistical analysis, modeling techniques, and quantitative methods Strategic Thinking: Ability to develop long-term vision while executing tactical priorities Stakeholder Management: Skilled at building relationships and influencing across all organizational levels Communication Excellence: Exceptional ability to translate complex data insights into clear, compelling narratives for executive audiences Change Leadership: Proven ability to lead teams through transformation with minimal disruption Creative and critical thinking to address complex business challenges Business Acumen: Strong understanding of business drivers, operational dynamics,



and financial impact Track record of delivering measurable business outcomes through analytics Understand and Embrace Agile Operating Model Proven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects Knowledge of fundamental statistical models & techniques In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.

Flexible

Benefits from the day you join to meet the needs of you and your family. In 2025, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 16th consecutive year, leading Canadian insurers. We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected] are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

Posting End Date

Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Use data to drive bold actions. Be agile and pivot as we test and learn.

At Sun

Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.

📌 Head of Operations, Managed Transportation (Ontario)
🏢 Sun Life Financial
📍 Ontario