Customer Service: Provide skilled and courteous service, addressing customer concerns and offering tailored solutions.

Troubleshooting & Problem Resolution: Diagnose truck equipment issues and collaborate with technicians for timely resolution.

Service Recommendations: Offer detailed advice on repairs, maintenance, and upgrades for truck equipment and accessories. Schedule and manage service appointments, ensuring efficiency and minimal wait times. Maintain accurate records of customer interactions, service requests, and work performed. Provide transparent pricing estimates and explain cost breakdowns to customers.

Customer

Follow-Up: Ensure customer satisfaction by following up after service and addressing any concerns.

Product Knowledge & Training:



Stay updated on industry trends and attend training to enhance expertise.

Collaboration: Work closely with internal teams to streamline operations and improve customer service.

Compliance & Safety: Adhere to company policies and safety regulations.

Parts Identification & Ordering: Assist customers in identifying and ordering the correct parts, manage inventory, and track orders.

Technical Assistance: Warranty Claims: Support customers with warranty claims and liaise with suppliers to resolve issues.

Shipping & Receiving: Assist with incoming and outgoing shipments, ensuring accuracy and proper documentation.

📌 Head of Service Management (Richmond Hill)
🏢 Équipements Twin ltée - Toronto
📍 Richmond Hill