Company Description Croesus provides innovative, high-performance, and secure wealth management solutions that include portfolio management systems, portfolio rebalancing tools, and application programming interfaces (APIs). These solutions empower wealth management professionals to improve their productivity, enhance their client relationships, make informed decisions, and maximize the management of their assets under management. Croesus’s mission is to provide a superior experience to its clients, users, partners, and employees and to positively impact the community.

With more than 200 employees in its Montréal, Toronto, and Geneva offices, Croesus has won several industry awards for being a high-quality solution provider and an outstanding employer. Ensure the operational and relationship success of accounts by coordinating delivery activities, maintaining effective governance, and building trusting relationships with internal and external stakeholders.

The Delivery

Manager serves as the central point of coordination between internal teams and clients to ensure predictable execution, seamless communication, and a high-quality customer experience.

Customer Relationship Management

Serve as the primary point of contact for the client’s stakeholders. Provide proactive communication regarding project progress, risks, and challenges. Contribute to the satisfaction, retention, and growth of the accounts under your responsibility.

Collaboration with Account Managers Delivery and Coordination Coordinate delivery activities and deadlines. Monitor project progress and resolve obstacles. Identify, communicate, and mitigate risks that could affect delivery, service quality, or customer satisfaction.

Coordinate dependencies among the Product, Development, Quality, Support, and Operations teams,



as well as external partners. Establish and maintain mechanisms to improve the visibility, predictability, and reliability of delivery commitments. Promote proactive decision-making by providing stakeholders with a transparent view of progress, risks, dependencies, and potential impacts on timelines.

Ensure alignment among the Product, Delivery, Development, and Support teams and customer stakeholders. Maintain constant visibility into risks, dependencies, and priorities. Produce and maintain the performance metrics and dashboards necessary for governance.

Continuous Improvement

Implement mechanisms that promote efficiency, quality, and predictability in delivery. Contribute to the evolution of governance and delivery management practices. Participate in defining and adopting practices that promote operational excellence and improve the customer experience.

All internal meetings at Croesus are conducted in French, so a strong proficiency in French is mandatory. ~7 to 12 years of experience in delivery, coordination, account management, or customer relationship management. ~ Experience in a technology, software, SaaS, FinTech, or professional services environment. ~ Experience managing environments with multiple dependencies and governance issues. ~ Stakeholder management. ~ Proactive risk and dependency management. ~ Ability to structure information and support decision‑making. ~ Bilingual in French and English. À la carte vacations ~ Annual salary + Corporate profit-sharing plan ~ Hybrid work, 2 days a week in office (Laval &Montreal; offices) ~ Gym available at our Laval head office ~ Ongoing training and development plan ~ Referral bonus ~ Indoor and outdoor parking & electric car recharging ~ Croesus boutique ~ Beautifully renovated and spacious office ~ Complimentary breakfast every morning ~

📌 Head of Tech Delivery - REMOTE (Laval)
🏢 Croesus Finansoft
📍 Laval