Pay: $23.00–$26.00/hour, based on experience and qualifications

Job Type: Full-time | 30–40 hours/week

Location: 5849 York Rd, Duncan, BC – In person

About the Role

Thunderbird Motor Inn is a 31-room motel seeking a reliable, hands-on Hotel Operations Supervisor.

The role focuses on three priorities: accurate reconciliation, rooms ready to sell, and a reliable team. We are looking for someone who is careful with money and records, responsive to changing priorities, and able to work independently, solve problems and follow matters through to completion.

Key Responsibilities

Revenue & Reconciliation

- Reconcile cash, credit card and OTA transactions against the property management system.
- Review deposits, refunds, cancellations and adjustments; investigate discrepancies, correct errors and follow up on recoverable revenue.
- Maintain supporting records and report unresolved financial issues to management.
- Daily reconciliation is a core responsibility and will be tested during the interview.

Staff & Operations

- Supervise and train front desk and housekeeping staff.
- Manage scheduling, coverage, attendance, work quality and performance issues.
- Ensure operating standards are followed and assist with front desk and guest issues when needed.

Rooms, Property & Supplies

- Coordinate room turnover and ensure rooms and common areas meet cleanliness, maintenance and safety standards.
- Track deficiencies and maintenance issues through completion.
- Monitor essential supplies and inventory.

External Coordination

- Coordinate with suppliers, contractors, service providers and relevant authorities on routine operational matters.
- Arrange services, deliveries, inspections and contractor access; obtain information or quotes as needed.




- Maintain necessary records and follow outstanding matters through to completion.

Problem-Solving & Follow-Through

- Respond to guest concerns, urgent incidents and operational problems; escalate significant matters to management.
- Identify recurring problems, improve workflows and recommend practical solutions.
- Complete other reasonable duties and assignments as required by the hotel’s operational needs, with timely follow-through and updates to management.

Qualifications

- At least 1 year of relevant experience in hospitality, property operations or a comparable service environment, including supervisory, team-lead or staff coordination responsibilities.
- Cash handling, transaction review and reconciliation experience required.
- Front desk, reservation or property management system experience is an asset.
- Strong attention to detail, judgment, recordkeeping and follow-through.
- Able to supervise staff, organize priorities and solve problems independently.
- Comfortable with computers, spreadsheets and electronic records.
- Language of work: English.

Schedule & Benefits

- 30–40 hours/week, including some weekends and statutory holidays based on operational needs.
- Some rotating on-call coverage for urgent property issues.
- On-site parking.
- On-site accommodation may be available under a separate agreement.

How to Apply Please submit your resume and briefly answer:

- Describe your experience supervising or coordinating staff, including scheduling, training, work quality or performance issues.
- Give an example of a transaction, reconciliation or revenue discrepancy you identified and resolved. What did you check, what action did you take, and how did you prevent it from recurring?

Only candidates selected for an interview will be contacted. Pay: $23.00-$26.00 per hour

Benefits

- In office parking

Work Location: In person

📌 Hotel Operations Supervisor (North Cowichan)
🏢 Thunderbird Motor INN
📍 North Cowichan