JointheOpeningTeamatSparkbyHiltonNiagaraFalls!

Bepartofsomethingnewandexcitingat

SparkbyHiltonNiagaraFalls ,anewlyrenovatedhotelpreparingtowelcomeguestsinoneofCanada'smosticonicdestinations. SparkbyHiltonNiagaraFallsispreparingtowelcomeguestswiththecomfort,quality,andhospitalityassociatedwiththeHiltonfamilyofbrands.Fromdayone,ourteammemberswillplayanimportantroleincreatingawarm,friendly,andmemorableexperienceforeveryguest.Joiningouropeningteamgivesyoutheopportunitytogrowwiththehotel,contributetoapositiveworkplaceculture,andbepartofcreatingsomethingspecialfromtheverybeginning. TheHousekeepingManagerisresponsibleformanagingthehousekeepingfunctionsatthepropertyandensuringallroomsandpublicareasmeetthehighestqualitystandards.

ThispositionreportsdirectlytotheDirectorofOperations.

KeyResponsibilities: Overseethefullmanagementandstrategicdirectionofthehousekeeping,housepersonandlaundrystaff,ensuringoperationalefficiency,serviceconsistency,andalignmentwithhotelstandards. Developdepartmentalgoals,operatingprocedures,andlong-termplanstosupportoverallhotelperformance. Leaddailybriefings,stand-up meetings,anddepartmentalmeetings,settingexpectationsandcommunicatingprioritiestoSupervisorsandAssociates.

Planandmanagedailystaffinglevels,schedules,andlaborbudgetstomeetbusinessdemandswhilecontrollingcosts. Maintainandenforcehotelcleanlinessstandardsacrossguestrooms,publicareas,meetingspaces,andback-of-houseareas. Conductregularauditsandinspectionsofrooms,publicareas,andSupervisorcheckliststoensurequality,consistency,andcompliancewithbrandstandards.

Overseeroomreadiness,servicerecoveryprocesses,andguest-impactissues,ensuringtimelyandeffectiveresolution. Design,implement,andevaluatetrainingprogramsforSupervisorsandAssociates,ensuringconsistentonboarding,skillsdevelopment,andbrandcompliance. EnsureaccurateandtimelycommunicationofroomstatusandoperationalupdatesbetweenHousekeeping,FrontDesk,Engineering,andotherdepartments.





Serveastheprimaryliaisonwithfrontoffice,engineering,security,andotherhotelteamstosupportsmoothcross-departmentaloperations. Managedepartmentalinventory,purchasing,andcostcontrolsforlinens,supplies,chemicals,andequipment,ensuringbudgetadherence. Overseeequipmentmaintenance,linenquality,andvendorrelationshipstosupportoperationalneeds.

Reviewandmaintaindepartmentalrecords,includinginspections,productivityreports,payroll,scheduling,inventorylogs,andguestfeedbacktrends. Driveguestsatisfactionbyensuringpromptresponsestoguestneeds,maintainingservicequality,andaddressingrecurringissuesthroughprocessimprovements. Ensurecompliancewithsafetyprotocols,chemicalhandlingprocedures,andproperlabelingandstorageofhazardousmaterials.

Conductperformanceevaluations,coaching,correctiveaction,andsuccessionplanningtosupportahigh-performingteamculture. Supportamulti-functionalworkenvironmentandprovideleadershippresenceduringpeak-periods,specialevents,orstaffingshortages.

QualificationsandExperience: Minimumof3-5yearsofprogressiveexperienceinhousekeepingsupervisoryormanagementrole. Strongknowledgeofhotelhousekeepingstandards,roominspections,anddailyoperations. Strongleadership,communication,andorganizationalskills.

Experiencewithinventory,purchasing,anddepartmentalcostcontrol. KnowledgeofWHMIS,workplacesafety,andproperchemicalhandling. Proficiencywithbasiccomputerapplicationsandhotelsystems. Flexibletoworkweekends,holidays,andvaryingshiftsasrequired.

Weareopentoallqualifiedcandidatesandencourageadiverserangeofapplicantstobringtheiruniqueperspectivestoourteam.Weareanequalopportunityemployer.IfyourequireanaccommodationfortheapplicationprocessinaccordancewiththeOntarioHumanRightsCodeandtheAccessibilityfor OntarianswithDisabilitiesAct,thealternateformatsforcontactingusareasfollows: Email:[email protected] Phone:905-356-6116ext166 WedonotuseAIaspartoftherecruitmentprocess. Thispostingisopenforanexistingvacancy. Wewishtothankallapplicantsfortheirinterestinacareerwithus.Onlythoseselectedforaninterviewwillbecontacted. #TOKINDHP

📌 Housekeeping Manager | Spark by Hilton Niagara Falls
🏢 Owen Sound
📍 Niagara Falls