Elevate customer service with LG as an HVAC Technical Support Trainer in North York, ON. You'll provide expert support and training for service partners in a hybrid work environment. This permanent full-time position focuses on assisting Authorized LG Service Centers across Canada.

As a Field Service/Technical Support Representative/Trainer, you will bring at least five years of HVAC experience, delivering high-level technical assistance and handling inbound inquiries. You will also document field quality issues and support parts inquiries while creating instructional articles and videos for publication. Key Responsibilities:

- Handle inbound calls from Authorized Service Providers
- Provide technical expertise to resolve field issues




- Review and approve Return Authorization requests
- Document and report field quality issues
- Test and troubleshoot problem equipment in the lab Requirements:
- Minimum 5 years servicing HVAC products
- Refrigeration License 313D and G2 license preferred
- Robust communication skills, verbal and written
- High School diploma or Skilled Trade Certificate
- Must have a valid driver's license This role offers you a chance to enhance your technical skills while contributing to LG's commitment to customer satisfaction.

📌 HVAC Technical Support Trainer at LG (Toronto)
🏢 LG electronics
📍 Toronto