Implementation Specialist / Business Analyst Reporting to the Manager of Professional Services, the successful individual will work closely with customers to understand their business requirements, configure the CityView software solution to meet those requirements and deliver training to those clients to ensure value creation. This is a fully remote position; however, travel to client sites across the U.Delivering software solutions that help clients improve efficiency and service delivery. Streamlining workflows to help optimize client processes and responsiveness.

Supporting local governments in enhancing services for their communities.

Business analysis: Define and document customer business requirements; interpret and apply the information within project scope.

Gap analysis: Facilitate discovery sessions to document business requirements, use cases, and pain points.

Software configuration: Configure workflows, business rules, and system settings to support and streamline customer business processes. This role focuses on software configuration and business process enablement rather than software development.

Legacy data conversion: Work with Data Conversion Specialists to achieve a smooth transition of legacy client data.

Conduct training sessions: Train end-users in how to use the software in both remote and classroom-led sessions.

Software specialist: Provide exceptional customer service and support clients throughout the implementation lifecycle. Work with cross-functional teams including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other Implementation Specialists. Receive project assignments and priorities from the Project Manager.





Gather and validate client data requirements. Configure, test, and validate software solutions. Provide project status updates and maintain internal tracking systems.

Experience and/or knowledge of local government business processes. ~5+ years of experience with software configuration, business process analysis, and/or end-user training is preferred. ~ Experience identifying, defining, analyzing and documenting client work processes, data, systems, and/or related activities. ~ Strong analytical and problem-solving skills with experience in business analysis. ~ Understanding of licensing, permitting, or related government business processes (or equivalent). ~ Post-secondary education in a technology-related discipline or equivalent work experience. ~ Outstanding verbal and written communication skills in a highly professional, customer-facing workplace. ~ Ability to travel up to 15% in Canada and the US. An understanding of database (installed and web-based) applications.

Experience with MS SQL Reporting Services (or equivalent). Health insurance from Day 1 (medical, dental, vision, life, short and long-term disability, AD&D;). ~3 weeks of vacation and 5 personal days.

Who We Are: CityView solves real-world business problems that local governments face in serving their constituents expeditiously.



We do this by streamlining the complex business processes of permit, license and land management applications and approvals by providing constituents with online self-service tools and government employees with software that improves operational efficiency. We seek individuals with long-term career goals who thrive in a growing and evolving environment. 65,000 - $75,000 CAD per year.

At Harris, we believe great people build great software. Our teams enjoy a supportive, award-winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long-term stability alongside entrepreneurial autonomy.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at [email protected]. Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring.

As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement.

📌 Implementation Specialist / Business Analyst (Alberta)
🏢 MediSolution
📍 Alberta