Enhance your career as an Intake Operator with the Winnipeg Health Region. Engage with clients and service providers, processing requests and referrals in a dedicated team environment. Join the After Hours Central Intake team focusing on exceptional customer service and communication. This role requires a minimum of two years' experience in a Contact Centre environment, with previous health care exposure as a bonus.

Your responsibilities include efficiently handling client requests while maintaining adherence to defined protocols and call management strategies. Key Responsibilities:

- Receive and process incoming requests for assistance
- Make referrals in compliance with established procedures
- Communicate effectively with internal and external agencies




- Maintain accurate documentation and client records
- Support situation resolution through customer-focused interactions

Requirements:

- Minimum two years’ experience in a related role
- Grade 12 plus Business Administration diploma or University degree
- Proficient in computerized scheduling and Microsoft Office
- Solid communication skills in English (French is an asset)
- Successful completion of background checks required

Leverage your contact center experience and commitment to service while supporting health care in the Winnipeg area.

📌 In-Person Intake Operator Winnipeg Health
🏢 Winnipeg Regional Health Authority
📍 Winnipeg