The duties and responsibilities for the Guest Service Representative include, but are not limited to the following: Complete pre-registration and blocking of rooms for reservations/guest arrival. Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. Use suggestive selling techniques to sell rooms and to promote other services of the hotel.

Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures. Post and file all charges to guest, master, and city ledger accounts.

Work closely with all hotel departments to improve service delivery and efficiency. Know all safety and emergency procedures, is aware of accident prevention policies. Excellent written and verbal communication skills in English Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations High school graduate or equivalent Availability to work day,



evening and night shifts any day of the week including weekends and holidays Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets;

experience and training; InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.

At InnVest, our mission is easy: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio. #

📌 International Guest services agent (Dryden)
🏢 Comfort Inn Dryden
📍 Dryden