Northern Computer Inc. (NCI) is a leadingManaged IT Services Provider dedicated to delivering exceptional technologysolutions and support to businesses across British Columbia and Alberta. Wepride ourselves on building strong client relationships, maintaining acollaborative team culture, and providing opportunities for professional growthand development. We're looking for a motivated andcustomer-focused Field Service Technician to join our growing team.

If youenjoy working directly with clients, solving technical challenges, and being onthe move rather than sitting behind a desk all day, we want to hear from you.

Northern

Computer’s Field Services teamdelivers on site expertise that keeps our clients productive and confident intheir technology. You’ll be the face on site when it comes to resolving issues,completing proactive visits, installing gear, closing the loop in our systems,and partnering closely with the Service Desk, NOC/SOC, Projects, and AccountManagement. Diagnose, repair, and validatefixes for endpoint, network edge, and infrastructure problems.

Complete proactive site visitson a regular cadence (weekly/biweekly/monthly/quarterly), documenting findingsand routing follow ups. Install and stage hardwareincluding server racks, access points, switches, firewalls, servers,



andperipheral equipment. Execute deviceadds/moves/changes and support scheduled deployments in coordination with NOC,Service Desk, and Projects.

Maintain high-quality ticketingpractices: transparent documentation, time entries, photos, notes, and next steps. Update and validate IT Gluedocumentation after each onsite visit and whenever configurations change. Communicate clearly with endusers and site contacts, providing skilled, confidence building onsiteinteractions.

Surface opportunities, risks,and project/quote needs to AM/TDM/SDM with complete context. Minimum 3 years of IT FieldServices experience. Excellent communication andcustomer service abilities. Ability to travel up to 75% ofthe time.

Competitive salary and companyprovided vehicle. Extended health, dental,vision, life insurance, RRSP match, EAP, and paid time off. Work with a collaborativeService Desk, NOC/SOC, and Projects ecosystem.

Transparent expectations, KPIs, andstructured growth paths within Northern Computer’s Field Services team. Company car Dental care Employee assistance program Life insurance On-site parking Language: ~ English (required) Willingness to travel: ~

📌 IT Field Service Technician - Kelowna
🏢 GetHired
📍 Kelowna