NetLayers is a provider of internet, phone, TV, and Data Centre services, along with comprehensive information and communications technology solutions for residential and business customers. We’re seeking a full-time technician to install and configure equipment, support customers, and troubleshoot technical issues both on-site and remotely from office

:

1. Install and configure networks, computers, printers, software and hardware, VoIP phone systems, modems, routers, and Wi‑Fi systems.
2. Install and support security cameras and DVR/NVR systems.
3. Perform Ethernet, coaxial, and other low-voltage cabling.
4. Provide technical support to end-users via help desk channels, resolving issues related to computer hardware, operating systems, network connectivity, and software troubleshooting.
5. Utilize service management tools such as ServiceNow, Jira, BMC Remedy to document incidents, track support tickets, and manage workflows efficiently.





1)Solid hands-on experience installing, configuring, and troubleshooting software, hardware, and network systems for SOHO customers;
- Strong hands-on experience installing, configuring, and troubleshooting Security Camera , NVR and DVR
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
- Ability to work independently or as part of a team in a fast-paced environment while managing multiple priorities effectively.
- Confident use of relevant hardware tools;
- Valid full G driver’s license
- Ability to safely use a ladder when needed.
- Fluent in English and Farsi Language

Pay: $18.50-$20.00 per hour

Expected hours: No less than 44.0 per week

Benefits

- Company pension
- On-site parking

Work Location: In person

📌 IT Installation & Support Technician (Thornhill)
🏢 NetLayers
📍 Thornhill