Company: Connect Communities and Classic LifeCare We are seeking a skilled part-timeIT Support Specialistto join our team at Connect Communities and Classic LifeCare. As a leading healthcare group with multiple branches, we continue to expand our operations and are committed to providing top-notch technical support to our users.

Work Locations: Hamilton, ON Job Type: Part-time, Students Welcome (Opportunity: Full-time / Permanent Position） Schedule: 1.5 shifts per week | 4 – 6 hours/day Pay rate: $26 to $30 per hour Why Join Us?

- Flexible schedule – ideal for students or part-time professionals - Hands-on experience in enterprise IT environments - Opportunity for a full-time role based on performance - Supportive and collaborative team culture Job Responsibilities - Provide Tier 1 and Tier 2 technical support for end-users, including troubleshooting hardware, software, networking, and endpoint device issues.
- Deliver advanced-level support within Microsoft 365 and Azure environments, including user account administration and service configurations.
- Maintain accurate and up-to-date documentation of support procedures, asset inventory, and system configurations.
- Collaborate with senior IT staff to elevate complex issues and support the implementation of infrastructure and process improvements.




- Contribute to the development and maintenance of a comprehensive internal knowledge base to enhance team efficiency and promote end-user self-service.
- Utilize a centralized ticketing system to manage, track, and resolve IT service requests and incidents in a timely and efficient manner.
- Provide both remote and on-site technical support, training, and guidance to end-users, ensuring a positive and qualified support experience.

Qualifications Required

- 2+ years of experience in an IT support role or equivalent technical support environment - Proficiency in Microsoft 365 administration and Azure Active Directory - Strong understanding of Windows and macOS operating systems, hardware troubleshooting, and networking fundamentals - Familiarity with ITSM tools or ticketing systems - Excellent analytical, problem-solving, and communication skills - Ability to manage multiple priorities and work both independently and collaboratively Preferred:
- Industry certifications such as CompTIA A+, Network+, Microsoft Certified, or equivalent - Experience in asset and configuration management best practices - Exposure to scripting or automation tools (e.g., PowerShell) is an asset At Classic LifeCare and Connect Communities, diversity and inclusion are integral to our culture, and we welcome everyone.

📌 IT Support Specialist (Canada)
🏢 Classic LifeCare
📍 Canada