Elevate IT operations for Ardene stores as an IT Support Technician based in Laval. Be the first point of contact for tech issues, ensuring smooth service for staff and improving network efficiency. Reporting to the Service Desk Lead, this role is crucial for managing IT support.
You will respond to requests through various channels, prioritize urgent issues like POS downtime, and provide troubleshooting assistance for store technology. Fostering a collaborative environment is essential as you help improve service quality. Key Responsibilities:
- Provide first contact IT support to store employees
- Resolve urgent store-impacting IT issues promptly
- Monitor and escalate technical support cases
- Train associates on store technology and POS functions
- Manage computer equipment and systems effectively
Requirements:
- Post-secondary education in a relevant field
- Two years in customer support or helpdesk roles
- Expertise in Windows OS, LAN/WAN, and Office applications
- Proficient in English and French communication
- Solid analytical and problem-solving skills
Join Ardene to enhance IT operations through effective support and collaboration.
📌 IT Support Technician at Ardene (Laval)
🏢 Ardene
📍 Laval