Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner. Greets customers as they enter the area and thanks customers as they leave. Gives assistance and offers suggestions or recommendations to the customer.

Facility Condition: Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties: Inspects store facilities and equipment for safety, cleanliness, and proper working order. Receives and verifies vendor deliveries. Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.

Sales Controls: Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits.

Financial Controls: Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions. Notifies the Store Manager of any sales, cash, inventory or operating discrepancy. May receive and sign vendor deliveries and verify quality and quantity of product.

Staffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager. Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards. Monitors customer traffic and makes appropriate adjustments to decrease waiting time; Assists with counseling of employees and provides feedback to help employees improve performance.

May provide direction for managing the fast food service area of the store.

Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.

Administrative:



Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports. May take inventory of supplies and equipment. High school diploma or GED preferred.

Ability to work with the equipment, tools and materials listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical activity inventory of the position includes: Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels) Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., Ability to grasp, reach and manipulate objects with hands for entire shift. (utilizing a hand-truck) Able to reach overhead for objects Ability to bend and twist at waist Ability to communicate orally Ability to operate a cash register and/or computer keyboard Ability to stoop, kneel, squat, bend, push, and pull Ability to work alone Be exposed to occasional noise Ability to stand and/or walk for an entire shift May require climbing a ladder to store and retrieve materials or place and remove signs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions inventory of the position includes:



Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer. Work with minimum direction and periodic supervision.

ACKNOWLEDGMENT This indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this .

This Job

Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

Couche-Tard/Circle K values diversity and inclusion and aims to create a protected, accessible and rewarding workplace that showcases the unique contribution of our employees to the success of our business. As an employer, we are committed to employment equity, we encourage a wide variety of applications to ensure that we have a diverse workforce that is representative of the customers and the communities we serve. Our global family of 150,000 people in over 17,300 stores and 27 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us.

We set ourselves apart by our culture and values: in our people and their development, in serving others, what we've built and what we are striving to achieve.

📌 Lead Customer Service Representative-ACT (Great Village)
🏢 Circle K Stores
📍 Great Village